1. 03 Aug 2022  |  North America

    US SD-WAN Enterprise Survey: Adoption Trends by Business Size

    SD-WAN Forms the Foundation to Digital Transformation Initiatives

    In this report, Frost & Sullivan provides a detailed analysis of the 2021 US SD-WAN survey conducted among different business sizes on their preferences for SD-WAN. The survey respondents are C-suite and IT/network decision-makers among different business sizes, including small businesses (250 to 499 employees), mid-size businesses (500 to 999 empl...

  2. 29 Jul 2022  |  Global

    Digital Trends in Education–2022 Investment Plans Address Talent Shortage and Remote Learning

    Adapting to Meet the Needs of Modern Students

    Frost & Sullivan has identified that the education vertical is ripe for digital transformation and adoption of modern communications and collaboration technologies to improve operational efficiencies, improve instructor performance and enhance students’ experience. COVID-19 unmasked this sector’s lack of preparedness to address the sudden ne...

  3. 15 Jul 2022  |  Global

    Frost & Sullivan Global Cloud User Survey, Q4 2021

    Transformational Growth in Hybrid Cloud and Multi-cloud Deployments Drive Digitalization in Healthcare

    This research service presents the findings of the global cloud user survey conducted by Frost & Sullivan between October 2021 and November 2021 to derive insights on cloud adoption, deployment, and usage. The primary goal of this research is to analyze the cloud computing technology adoption trends among healthcare organizations, including top bus...

  4. 29 Jun 2022  |  North America

    Digital CX Investments Driven by the Quadruple Aim in Healthcare, Global, 2022

    Employee Experience (EX) Becomes a Top Business Priority

    The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

  5. 15 Jun 2022  |  North America

    Future of Hybrid Work—Investment Priorities for the Workplace and Video Conferencing

    IT Decision Makers Reveal Investment Plans For 2022 and Beyond

    The workplace is being rewired and the opportunity is immense. The last two years have revealed that employees can be equally, if not more, productive working from home. This has led to permanent shifts in the relevance of the physical office and the role of remote work in the workplace. The next phase of re-imagining hybrid work is, however, not ...

  6. 07 Jun 2022  |  North America

    Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Retail Industry

    Rich-media Collaboration, Omnichannel Contact Center, UCC Integration with Vertical-specific Solutions Help To Serve Customers Efficiently

    Retail sales are an important economic indicator because consumer spending reflects the strength of an economy and its fundamentals. Retailers are expected to invest in transformative technologies to prepare for unexpected events, new emergencies and build resilience. Currently, among the primary focal areas for retailers is to build e-commerce cap...

  7. 24 May 2022  |  Global

    Evaluating Mobile Communications Solutions for the Hybrid Workforce

    Novel Solution Designs Address Important Market Gaps

    Over the past two decades, mobile communications have become an indelible part of most people’s personal and business lives. The benefits of mobile communications in driving productivity and efficiencies in modern organizations are hard to miss as workforces become increasingly distributed and mobile. However, few organizations employ robust mobi...

  8. 12 May 2022  |  North America

    Growth Opportunities for Global Travel and Hospitality Customer Engagement

    Transformational Growth for Digitally-enabled Destinations and Experiences in the Post-pandemic Scenario

    Customer service underpins success in the travel and hospitality (T&H) industry. Undoubtedly, more than in any other industry, the voice of the customer expressed in rankings and reviews takes a prominent role. T&H organizations are streamlining several internal processes (including mobile and digital touchpoints) and empowering customers with a...

  9. 22 Apr 2022  |  Global

    Programmable Communications Outlook and Opportunities

    CPaaS and APIs Will Drive CX Enhancements and Business Process Automation Beyond COVID-19

    Frost & Sullivan defines programmable communications as any service or solution that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications, business process or workflow automations. Through application programming interfaces (APIs), programmable communications expose c...

  10. 22 Apr 2022  |  Global

    UCC Investment Priorities for 2022 and Beyond

    IT Decision Makers Reveal Investment Plans for the Next Normal

    In the 2022 Unified Communications and Collaboration Industry Outlook, Frost & Sullivan's Connected Work research team keeps its fingers on the pulse of IT decision makers (ITDMs) across regions, industries and organization sizes. We surveyed thousands of ITDMs about their current unified communications and collaboration technology adoption status,...