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  1. 22 Dec 2023  |  North America  |  Customer Research

    US Automotive Technicians Choice Survey, 2022

    Snap-on Remains the Dominant Brand across All Product Lines

    This survey of automotive aftermarket vehicle service technicians tool choices was conducted in 2022 using a computer-assisted telephone interview methodology. In total, 400 automotive technicians were surveyed for this research. To qualify as a respondent, a technician had to be working at least 32 hours per week and physically working on vehicle...

  2. 20 Nov 2023  |  North America  |  Customer Research

    US Enterprise Network Survey SD-WAN and SASE Adoption by Business Size, 2023

    SD-WAN and SASE are Essential to Businesses Digital Transformation Journey

    In May and June 2023, Frost & Sullivan conducted a global survey of network decision-makers to understand businesses perceptions, decisions, and purchases regarding SD-WAN and SASE. This report examines responses from US businesses of different sizes that are categorized as small (10 to 99 employees), mid-size (100 to 499 employees), and large (mo...

  3. 17 Oct 2023  |  North America  |  Customer Research

    Voice of the Enterprise Security Customer—The United States, 2023

    Surveying Enterprise End Users about US Cybersecurity Trends

    This short study takes a closer look at the cybersecurity behavior of executives, CISOs, and other decision-makers in the United States participating in Frost & Sullivan's Voice of the Enterprise Security Customer survey. It explores American organizations' cybersecurity drivers, top priority areas, readiness, and concerns as well as other factors ...

  4. 06 Jul 2023  |  North America  |  Customer Research

    Frost & Sullivan Global Cloud User Survey, Q3, 2022

    Growing Revenue and Improving Customer Experience Drives Hybrid and Multi-cloud Adoption in Healthcare

    Frost & Sullivan’s recent global annual cloud survey’s primary goal is to determine cloud computing technology adoption among healthcare organizations, top business strategic goals, preferred cloud deployment models, information technology (IT), business challenges in cloud migration, and expansion opportunities for healthcare cloud providers. ...

  5. 01 Jun 2023  |  North America  |  Customer Research

    Long-Term Impacts of Evolving Cloud Communications Trends on Telecom Operators

    Trusted Voice and Integration Services Drive Growth for Providers in a Collaboration-First Market

    Frost & Sullivan’s 2023 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations’ priorities: • Current communications and collaboration technology adoption rates and future adoption plans • Current adoption and future demand for Microsoft Teams Phone and Microsoft Teams Phone Mobile, as ...


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  6. 10 May 2023  |  North America  |  Customer Research

    Retail Contact Center Growth Opportunities in North America—2023

    Successful Providers Must Bridge the Physical and Digital Realms

    Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...


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  7. 18 Apr 2023  |  North America  |  Customer Research

    Voice of Customer: In-car Services and Features, Passenger Vehicles, US, 2021

    This Survey Assesses Consumers' Opinions about In-car Services, On-demand Features, Over-the-air Updates, Connectivity, and Payment Options

    Despite disrupting sales and profitability in many markets, the COVID-19 pandemic has ignited minds to build a safer and more convenient environment. The connected automotive industry is making the best of the situation through trending use-cases that will build the new normal across consumer segments. Frost & Sullivan's 'Voice of Customer: In-car ...


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  8. 30 Mar 2023  |  North America  |  Customer Research

    2023 UCC Buyers’ Perspectives

    Digital Technology Investment Plans are Strong Amid Trying Macro Conditions

    As the pandemic fades there are questions about the sustainability of remote and hybrid work, how to modify office real estate to support remote work and better employee engagement. IT decision maker input in Frost & Sullivan's latest survey provides answers. Business leaders are confident that remote work is solidified as a norm, and that supporti...


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  9. 30 Mar 2023  |  North America  |  Customer Research

    Global Laboratory Product Purchasing Trends, 2022–2023

    End–user Perspectives on Laboratory Spending Reveals Modest 2023 Budget Increases Following robust 2022 Spending

    Readers of one of Frost & Sullivan’s media partners were invited to participate in an online survey from October to November 2022 examining their laboratories’ product purchasing process in 2022 and expectations for 2023. Frost & Sullivan has conducted similar studies among the same targeted respondents since 2012. The study presents year-o...


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  10. 02 Mar 2023  |  North America  |  Customer Research

    Navigating Digital Transformation in Contact Centers—A Customer Perspective, Global, 2023 to 2024

    Employee Engagement is the Top Corporate Objective

    Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employee...


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