BPO Enabling Technology Part II

BPO Enabling Technology Part II

Radically Transforming Client Relationships

RELEASE DATE
03-Sep-2015
REGION
North America
Deliverable Type
Market Research
Research Code: 9857-00-57-00-00
SKU: IT00161-NA-MR_01155
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$1,500.00
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SKU
IT00161-NA-MR_01155
$1,500.00
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Description

This Market Insight is Part II of Frost & Sullivan’s series on the topic of technology- enabled Business Process Outsourcing (BPO). The study’s emphasis is on customer care outsourcing for service, sales and technical support in North America.Consumer behavior is changing at a frenzied pace, and BPO service providers are re-tooling operational processes and investments to manage market challenges. This movement into new realms of specialized expertise signals opportunities for technology investments that could translate into enhanced value creation and a seamless service experience for clients and consumers.

Table of Contents

Market Insight

This Market Insight is Part II of Frost & Sullivans series on the topic of technology- enabled Business Process Outsourcing (BPO). The studys emphasis is on customer care outsourcing for service, sales and technical support in North America.Consumer behavior is changing at a frenzied pace, and BPO service providers are re-tooling operational processes and investments to manage market challenges. This movement into new realms of specialized expertise signals opportunities for technology investments that could translate into enhanced value creation and a seamless service experience for clients and consumers.
More Information
Deliverable Type Market Research
No Index No
Podcast No
Author Michael DeSalles
Industries Information Technology
WIP Number 9857-00-57-00-00
Is Prebook No