Contact Center Analytics in Asia-Pacific

Contact Center Analytics in Asia-Pacific

Analytics Empowers Contact Centers' Transformation

RELEASE DATE
11-Jun-2013
REGION
Asia Pacific
Research Code: 9857-00-2A-00-00
SKU: IT00126-AP-MR_01120

$1,500.00

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SKU
IT00126-AP-MR_01120

$1,500.00

$1,125.00 save 25 %

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Description

This market insight discusses the various subsectors of contact center analytics: performance analytics, speech analytics, enterprise analytics, and customer interaction analytics. It explores some of the main use cases of contact center analytics and the business benefits that can be derived from them. Adoption trends and vendor approaches across Asia-Pacific markets are discussed, and strategic planning recommendations for contact center organizations are presented.

Table of Contents

Related Research
This market insight discusses the various subsectors of contact center analytics: performance analytics, speech analytics, enterprise analytics, and customer interaction analytics. It explores some of the main use cases of contact center analytics and the business benefits that can be derived from them. Adoption trends and vendor approaches across Asia-Pacific markets are discussed, and strategic planning recommendations for contact center organizations are presented.
More Information
No Index Yes
Podcast No
Author Krishna Baidya
Industries Information Technology
WIP Number 9857-00-2A-00-00
Is Prebook No