Description

This study segments the contact center applications market in India by eight different applications including automatic call distributors (ACD), computer telephony integration (CTI), interactive voice response (IVR), outbound dialing, call monitoring, workforce management, speech technology, and multimedia applications. It provides market sizing and market share by application and by vendor. Trends are also provided based on technology adoption and the overall adoption across different industry sectors as well as by size of contact centers. Market drivers and restraints are also discussed.