Customer Contact Trends in the Banking and Financial Services Market

Customer Contact Trends in the Banking and Financial Services Market

New Channels and Deployment Models Fuel Change

RELEASE DATE
29-May-2013
REGION
North America
Research Code: 9857-00-35-00-00
SKU: IT00136-NA-MR_01130

$1,500.00

Special Price $1,125.00 save 25 %

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SKU
IT00136-NA-MR_01130

$1,500.00

$1,125.00 save 25 %

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Description

For over twenty years the Banking and Financial Services (BFS) industry has been pegged as not only an early adopter of technology, but also a sector heavily invested in proprietary applications, requiring expensive integration with new market solutions. This study explores contact center technology and application trends in the BFS market. It also identifies market drivers for BFS institutions adopting contact center technology.

Table of Contents

Introduction

Market Challenges and Drivers in the Financial Services Industry

Market Trends in the BFS Contact Center

Market Drivers to Replace or Upgrade Legacy Systems

Technology Trends in Financial Services

Financial Services Use Cases

Summary and Recommendations

Related Research
For over twenty years the Banking and Financial Services (BFS) industry has been pegged as not only an early adopter of technology, but also a sector heavily invested in proprietary applications, requiring expensive integration with new market solutions. This study explores contact center technology and application trends in the BFS market. It also identifies market drivers for BFS institutions adopting contact center technology.
More Information
No Index No
Podcast No
Author Nancy Jamison
Industries Information Technology
WIP Number 9857-00-35-00-00
Is Prebook No