EMEA Contact Centre Market

EMEA Contact Centre Market

RELEASE DATE
01-Mar-2005
REGION
Europe
Research Code: B473-01-00-00-00
SKU: IT02603-EU-MT_15966

$3,950.00

Special Price $2,962.50 save 25 %

In stock
SKU
IT02603-EU-MT_15966

$3,950.00

$2,962.50 save 25 %

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Description

The research service analyses the contact centre market in EMEA and evaluates its market opportunity. It examines the market dynamics, identifies key opportunities, provides country/region specific analysis and recommends strategies to capatalise on the potential business opportunities. The study analyses the IP Contact Centre market. It explains ACD based deployments, market engineering metrics, revenue and shipment forecasts, market lifecycle, challenges, drivers and restraints, market trends, demand analysis, technological trends, competitive analysis, price forecast. The service analyses the ACD market and provides market share analysis in terms of revenue and shipments for Western Europe, Eastern Europe and Middle East and Africa.

Table of Contents

Executive Summary

  • Executive Summary

Industry Overview

  • Scope of Study and Methodology
  • Definitions
  • TDM based Architecture
  • Service Delivery Models
  • Growth Rate by Country in EMEA
  • Market Trends
  • Distribution Trends

Market Analysis

  • Market Engineering Measurements
  • Drivers and Restraints
  • Growth Analysis
  • Segment Analysis
  • Vertical Analysis
  • Multi-Channel Contact Centre Growth

IP Contact Centre

  • Definitions
  • ACD Deployment Architecture
  • Market Snapshot (Market Engineering Measurements)
  • Market Lifecycle
  • Industry Challenges
  • Market Drivers
  • Market Restraints
  • Market Trends
  • Demand Analysis
  • Comparison of Standards
  • Technological Trends
  • Revenue and Shipment Forecast
  • Selected Products
  • Competitive Structure
  • Price Analysis

Competition Analysis

  • Market Share Analysis: EMEA
  • Market Share Analysis: Western Europe
  • Market Share Analysis: Eastern Europe
  • Market Share Analysis: Middle East and Africa

Vendor Profiles

  • Vendor Profiles

Geographic Analysis

  • Market Snapshot: France
  • Market Snapshot: Germany
  • Market Snapshot: Italy
  • Market Snapshot: Spain
  • Market Snapshot: United Kingdom
  • Market Snapshot: Benelux
  • Market Snapshot: Scandinavia
  • Market Snapshot: Eastern Europe
  • Market Snapshot: Rest of Europe
  • Market Snapshot: Middle East and Africa

Conclusions and Recommendations

  • Conclusions and Recommendations

Frost & Sullivan Awards

  • Awards Overview
  • Frost & Sullivan Acquisition of the Year Award
  • Frost & Sullivan Brand Development Strategy Award
  • Frost & Sullivan Product Development Leadership Award
  • Frost & Sullivan Market Penetration Excellence Award
  • Frost & Sullivan Product Line Leadership Award

List of Acronyms

  • List of Acronyms
Related Research
The research service analyses the contact centre market in EMEA and evaluates its market opportunity. It examines the market dynamics, identifies key opportunities, provides country/region specific analysis and recommends strategies to capatalise on the potential business opportunities. The study analyses the IP Contact Centre market. It explains ACD based deployments, market engineering metrics, revenue and shipment forecasts, market lifecycle, challenges, drivers and restraints, market trends, demand analysis, technological trends, competitive analysis, price forecast. The service analyses the ACD market and provides market share analysis in terms of revenue and shipments for Western Europe, Eastern Europe and Middle East and Africa.
More Information
No Index Yes
Podcast No
WIP Number B473-01-00-00-00
Is Prebook No