EMEA Hosted IP Contact Centre Market

EMEA Hosted IP Contact Centre Market

RELEASE DATE
22-Feb-2005
REGION
Europe
Research Code: B472-01-00-00-00
SKU: IT02602-EU-MR_15965
$3,950.00
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SKU
IT02602-EU-MR_15965
$3,950.00
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Description

The research service analyses the hosted contact centre market in EMEA and evaluates its market opportunity. It examines the market dynamics, identifies key opportunities, provides country/region specific analysis and recommends strategies to capatalise on the potential business opportunities.

Table of Contents

Executive Summary

  • Executive Summary

Industry Overview

  • Research Scope and Methodology
  • Value Proposition of Hosted IP Contact Centre
  • Comparison between Hosted Solution and CPE
  • Market Snapshot

Market Analysis

  • Market Lifecycle
  • Industry Challenges
  • Market Drivers
  • Market Restraints
  • Market Trends
  • Analysis of Market by Size of Business
  • Market Engineering Measurements
  • Technological Trends
  • Adoption Rates by Country in EMEA
  • Distribution Trends
  • Demand Analysis

Competitive Analysis

  • Competitive Structure
  • Critical Success Factors
  • Vendor Analysis

Geographic Analysis

  • Market Snapshot: France
  • Market Snapshot: Germany
  • Market Snapshot: Italy
  • Market Snapshot: Spain
  • Market Snapshot: United Kingdom
  • Market Snapshot: Benelux
  • Market Snapshot: Scandinavia
  • Market Snapshot: Eastern Europe
  • Market Snapshot: Rest of Europe
  • Market Snapshot: Middle East and Africa

Conclusions & Recommendations

  • Recommendations

Frost & Sullivan Awards

  • Frost & Sullivan Awards
  • Frost & Sullivan Service Innovation Award
  • Frost & Sullivan Customer Service Innovation Award
  • Frost & Sullivan Business Development Strategy Leadership Award

List of Acronyms

  • List of Acronyms
Related Research
The research service analyses the hosted contact centre market in EMEA and evaluates its market opportunity. It examines the market dynamics, identifies key opportunities, provides country/region specific analysis and recommends strategies to capatalise on the potential business opportunities.
More Information
No Index Yes
Podcast No
WIP Number B472-01-00-00-00
Is Prebook No