Evolving Customer Contact Endpoints

Evolving Customer Contact Endpoints

Embracing mobile solutions and other alternatives to desktop phones and personal computers

RELEASE DATE
05-Jun-2013
REGION
North America
Research Code: 9857-00-30-00-00
SKU: IT00131-NA-MR_01125
$1,500.00
In stock
SKU
IT00131-NA-MR_01125
$1,500.00
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Description

Enterprises are adopting what Frost & Sullivan calls new telephone and computing endpoints, solutions in the form of wireless devices, soft phones, and virtual desktop infrastructure (VDI). This Market Insight examines the extent to which technology is changing the contact center and proposes a set of recommendations to consider.

Table of Contents

Introduction: Evolving Enterprise Phone and Computing Endpoints

Endpoint Trends: Phones and Computing

Endpoint Change Drivers

Endpoint Change Restraints

Vendor Responses

Summary and Recommendations

Related Research
Enterprises are adopting what Frost & Sullivan calls new telephone and computing endpoints, solutions in the form of wireless devices, soft phones, and virtual desktop infrastructure (VDI). This Market Insight examines the extent to which technology is changing the contact center and proposes a set of recommendations to consider.
More Information
No Index Yes
Podcast No
Author Brendan Read
Industries Information Technology
WIP Number 9857-00-30-00-00
Is Prebook No