Latin America Contact Center Applications Market 2009

Latin America Contact Center Applications Market 2009

RELEASE DATE
31-Dec-2009
REGION
North America
Deliverable Type
Market Research
Research Code: N719-01-00-00-00
SKU: IT02904-AP-MR_16267
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Description

The Latin American contact center applications market generated revenues of $414.8 million in 2008. The first semester of the year presented a healthy growth; however, as economies slowed down in the fourth quarter of 2008, purchase decisions were extended, and contact center projects began to slow down. In this scenario, it is crucial for companies to differentiate. The shift to more common architectures based on industry standards is making inbound contact routing (ICR) systems increasingly more similar to each other. Vendors will be challenged to differentiate their systems as this trend continues and the market matures.

Table of Contents

Latin America Contact Center Applications Market 2009

  • Latin America Contact Center Applications Market 2009
The Latin American contact center applications market generated revenues of $414.8 million in 2008. The first semester of the year presented a healthy growth; however, as economies slowed down in the fourth quarter of 2008, purchase decisions were extended, and contact center projects began to slow down. In this scenario, it is crucial for companies to differentiate. The shift to more common architectures based on industry standards is making inbound contact routing (ICR) systems increasingly more similar to each other. Vendors will be challenged to differentiate their systems as this trend continues and the market matures.
More Information
Deliverable Type Market Research
No Index Yes
Podcast No
WIP Number N719-01-00-00-00
Is Prebook No