Latin American Contact Center Outsourcing Services Market 2009

Latin American Contact Center Outsourcing Services Market 2009

RELEASE DATE
30-Nov-2009
REGION
North America
Research Code: N584-01-00-00-00
SKU: IT02901-AP-MR_16264
$9,000.00
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SKU
IT02901-AP-MR_16264
$9,000.00
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Description

This study examines trends in the Latin American contact center outsourcing services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local markets and those provided from these countries to others overseas. The study only shows data for outsourcing offshore services, therefore excluding those offshore operations in house. In this study, revenues have been defined as the revenues received by outsourcing companies for the provision of customer-agent interaction services in all the countries under operation including Argentina, Brazil, Caribbean & Central America, Chile, Colombia, Mexico and Peru.

Table of Contents

Summary of Major Findings

  • Market Overview
  • Market Engineering Measurements
  • Market Trends
  • Market Challenges
  • Market Drivers and Restraints

Current Market Status

  • Current Market Scenario

Market Forecasts

  • Revenue Forecasts
  • Pricing Models

Regional Analysis

  • Market Status
  • Argentina
  • Brazil
  • Chile
  • Colombia
  • Central America and the Caribbean
  • Mexico
  • Peru

Outsourcing Services

  • Trends in Services
  • Types of Services and Vertical Segments

Offshore Outsourcing

  • Latin American Offshore Market
  • Offshore Market 2008 - Main Highlights

Competitive Analysis

Top 15 Companies' Profiles

Strategies

Related Research
This study examines trends in the Latin American contact center outsourcing services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local markets and those provided from these countries to others overseas. The study only shows data for outsourcing offshore services, therefore excluding those offshore operations in house. In this study, revenues have been defined as the revenues received by outsourcing companies for the provision of customer-agent interaction services in all the countries under operation including Argentina, Brazil, Caribbean & Central America, Chile, Colombia, Mexico and Peru.
More Information
No Index Yes
Podcast No
WIP Number N584-01-00-00-00
Is Prebook No