Latin American Contact Center Solutions Markets

Latin American Contact Center Solutions Markets

RELEASE DATE
08-Aug-2007
REGION
Latin America
Research Code: N0F3-01-00-00-00
SKU: IT02877-SA-MR_16240

$4,950.00

Special Price $3,712.50 save 25 %

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SKU
IT02877-SA-MR_16240

$4,950.00

$3,712.50 save 25 %

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Description

The market for contact center solutions in Latin America has already reached a level of relative maturity, composed mostly by international and regional participants. However, an increasing number of local participants and international new entrants in the region. In this research service, pricing, competitive and technology trends are analyzed, as well as detailed profiles of competitors and their offerings. Current market status and forecasts for 2012 are provided by revenue and application, including ACD, CTI, IVR, predictive dialing IP contact centers and advanced solutions.

Table of Contents

Introduction

  • Market Definitions

Market Engineering Measurements

  • Market Drivers and Restraints
  • Market Challenges
  • Market Engineering Measurements

Market Forecasts

Technology Analysis

  • Current Market Status
  • Market Forecast Overview

Market Trends

  • ACD
  • CTI
  • IVR
  • Predictive Dialing
  • IP Contact Center
  • Advanced Solutions

Regional Trends

  • Pricing Trends and Strategies
  • Distribution Channels
  • Vertical Market Assessment

Competitive Environment

Company Profiles

Product Analysis

Related Research
The market for contact center solutions in Latin America has already reached a level of relative maturity, composed mostly by international and regional participants. However, an increasing number of local participants and international new entrants in the region. In this research service, pricing, competitive and technology trends are analyzed, as well as detailed profiles of competitors and their offerings. Current market status and forecasts for 2012 are provided by revenue and application, including ACD, CTI, IVR, predictive dialing IP contact centers and advanced solutions.
More Information
No Index Yes
Podcast No
WIP Number N0F3-01-00-00-00
Is Prebook No