North America 2013 Customer Contact Market Predictions

North America 2013 Customer Contact Market Predictions

Positioning for a New Consumer with Technology Enablement, Automation, and Self-help

RELEASE DATE
12-Feb-2013
REGION
North America
Research Code: 9857-00-33-00-00
SKU: IT00134-NA-MR_01128
$1,500.00
In stock
SKU
IT00134-NA-MR_01128
$1,500.00
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Description

The market insight contains a summary of economic conditions, regulatory challenges, and contact center budget considerations (drivers and restraints). This includes analyst conclusions and recommendations. This research study also provides Frost & Sullivan insight into mobile communication application development in the contact center market.

Table of Contents

2013 Predictions - Analyst Commentary and Recommendations