North American Contact Center Services Market

North American Contact Center Services Market

RELEASE DATE
18-Feb-2005
REGION
North America
Research Code: A880-01-00-00-00
SKU: IT02577-NA-MR_15940

$2,450.00

Special Price $1,837.50 save 25 %

In stock
SKU
IT02577-NA-MR_15940

$2,450.00

$1,837.50 save 25 %

DownloadLink

Pay by invoice

ENQUIRE NOW

Description

This study provides extensive analysis of the outsourcing services market. Percent of revenues by contact medium, vertical market (industry), inbound vs outbound, sales vs customer service and live vs automated calls. Revenues are provided for potential revenue from offshoring. Do-not-call lists are discussed as well, with a forecast on how they will impact outbound call revenue.

Table of Contents

Summary of Major Findings

  • Market Overview
  • Market Trends
  • Offshore Trend Continues
  • Challenges
  • Drivers
  • Restraints

Market Forecasts

  • Revenue Forecasts
  • Percent of Revenues by Application
  • Percent of Revenues by Inbound Versus Outbound Service
  • Percent of Revenues by Inbound Versus Outbound Sales
  • Percent of Revenues Inbound Versus Outbound
  • Percent of Activities by Contact Medium
  • Live Versus Automated Interactions
  • Percent of Revenues by Vertical Market
  • Pricing Analysis

Market Share Analysis

  • Competitive Analysis
  • Market Share

Strategies and Awards

  • Growth Strategies
  • 2005 Awards