Cloud Service Provider Platform (CSP2) Market Research Reports

  1. 03 Dec 2021  |  North America  |  Frost Radar

    Frost Radar™: North American UCaaS Market

    A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

    The global COVID-19 pandemic has accelerated decades-long trends including the move to remote and hybrid work, the rise of virtual organizations and the adoption of digital business models whereby all or most customer interactions take place over digital channels. The recent crisis has also elevated businesses’ awareness of the need for more robu...

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  2. 20 Aug 2021  |  North America  |  Frost Radar

    Frost Radar™: Communications Platforms as a Service Industry, 2021

    A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

    Frost & Sullivan defines Communications Platforms as a Service (CPaaS) as any cloud-based platform that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications. In nearly all cases, the embedded communications and collaboration services leveraged through a CPaaS are a fe...

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  3. 11 Mar 2021  |  North America  |  Market Research

    Top Predictions for the 2021 UCC Market

    Transforming a Crisis into an Opportunity

    Frost & Sullivan's Top Predictions for the 2021 UCC Market takes a deep look into the convergence of technological, economic, social and other macro trends to provide an over-arching perspective on our expectations for the changing nature of communications and collaboration. These perspectives are validated by the intersection of our supply and dem...

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  4. 21 May 2019  |  North America  |  Market Outlook

    Global UCC Industry Outlook, 2019

    Rich Media Capabilities Shine in the Next-gen Workplace

    The global UCC market continues to evolve at a rapid pace. Migration to cloud-based subscription services is accelerating as organizations gain confidence, existing CPE assets near end of life, and current cloud services deployments expand to more sites, users and applications. The gap between “as a service” offerings and other consumption m...

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