Communications Services Market Research Reports

The communication services market is evolving at a remarkable rate. There is a definite shift from pigeon-holed, specific services provided by non-competing players in the value chain to a more competitive, inclusive ecosystem with organizations offering bundled, end-to-end solutions. This is characterised by the sophistication of technology and consumers’ willingness to pay for more integrated, service-centric solutions.

Frost & Sullivan’s Telecommunications research and consulting programs look evolutions of hardware and software, with focus on the services built on these technologies. This provides unique insights into the competitive dynamics of the market, detailed assessments of market opportunities, pricing strategies, demand trends, and technological developments, as well as applications and best practices for the industry. In the communications services market, we look at, among other segments:

  • Triple, Quad and Quint Play services
  • Operator and Network Provider Strategies
  • Technology Vendor Strategies
  • Regulatory Developments
  • Convergence with new technologies (cloud, mobile money)

We work closely with the world’s leading telecom firms, hardware manufacturers, service providers, OEMs and new age disruptors to build tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of enterprise and consumer telecommunications industry.

  1. 01 Nov 2022  |  North America  |  Market Research

    Business Carrier Ethernet Services Update—United States: 2022

    Slowing Revenue Growth Rates Attributed to Pricing Compression and Market Maturity

    In this report, Frost & Sullivan focuses on leading service providers of comprehensive business carrier Ethernet services in the US market. This market continues to experience negative Ethernet revenue growth rates primarily due to price compression and market maturity. The report delivers market forecasts for business carrier Ethernet services fro...

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  2. 24 May 2021  |  North America  |  Market Research

    The Coming of Age of NFV-based Virtual Network Services

    COVID-19 Forces Businesses to Re-evaluate Their WAN Virtualization Strategies

    As businesses embrace SD-WAN, they are quickly realizing that a holistic approach to enterprise WAN virtualization is critical, and several aspects of traditional WAN edge or branch infrastructure will need to change to make the WAN truly agileNFV-based virtual network services have been available in the market since 2016, with slow market adoption...

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  3. 25 Jan 2018  |  North America  |  Strategic Forecasting

    Connected Home State of the Market: Barriers to Adoption

    As new technologies enter the market, consumers are increasingly willing to consider a connected home as a possible living environment. This report examines the state of the connected home market, illuminates some of the barriers to growth, and considers some of the companies that are delivering solutions to transcend those barriers. The discussion...

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  4. 18 Oct 2017  |  North America  |  Strategic Forecasting

    2017 Consumer Communication Services Bundle Tracker

    Are Broadband Bundles Enough?

    Stratecast’s 2017 Bundle Tracker apprises the reader of the competitive landscape of leading service providers—which offer home phone, broadband, video and wireless services—in the consumer communication services market; and explores how consumers gauge consumer bundles based on survey results from Stratecast’s 2017 consumer communication s...

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  5. 08 Aug 2017  |  North America  |  Market Research

    US Digital Consumer and Home Automation Market Transformation, Forecast to 2023

    Growth Opportunities in Digital Consumer and Home Automation with Evolving End-user and Competitive Dynamics

    The digital consumer concept continues to evolve as new products, services, and solutions make their way to the home. At present, the notion of a digital consumer largely revolves around individuals that leverage the Internet for productivity, entertainment, and communication. Going forward, however, consumers are expected to leverage the power of ...

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  6. 27 Jun 2017  |  North America  |  Strategic Forecasting

    Consumer Communication Preferences Survey: Utilizing Consumers' Perception to Meet Their Needs

    Since 2009, Stratecast has conducted an annual North American Consumer Communication Services (CCS) Survey. This survey is designed to understand consumer perceptions on landline phone, wireless/cellular phone, Internet access and subscription video services. As well as, identify consumers’ use of technologies such as over-the-top (OTT) and Inter...

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  7. 05 May 2017  |  North America  |  Market Research

    Growth Opportunities for Service Providers in the Internet of Things (IoT)

    As the Industry Evolves from Device Connectivity to Predictive Computing, Service Providers will Find Growth Opportunities in Vertical Markets and Hor

    IoT is already having a major impact on businesses, governments, and consumers. Advancements in connectivity will increasingly enable solutions to integrate with enterprise management solutions and help businesses improve efficiency and increase productivity. To survive in this rapidly changing environment, companies must define their digital strat...

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  8. 30 Mar 2017  |  North America  |  Strategic Forecasting

    Home Automation Poised to Break Out: North American Smart Home Market at the Tipping Point

    The reason for a lack of traction in the home automation space is simple: although people are generally drawn to new technology, especially if it promises to be either time or money saving, they are generally turned off by complexity. This report examines the latest home automation concepts and the likely consumer reactions to them; and then sugg...

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  9. 19 Mar 2014  |  North America  |  Market Research

    Latin American Fixed Broadband Services Markets

    Competition from Triple and Quadruple Play Drives Adoption

    This study focuses on analyzing new trends in the fixed broadband services market in Latin America. It also provides market size and forecast for revenues and lines in service for the entire region as well as the important countries in the region such as Argentina, Brazil, Chile, Colombia, Mexico, and Venezuela. There is further analysis on the bas...

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