4 Valuable Insights from the 14th Annual Customer Contact, East

4 Valuable Insights from the 14th Annual Customer Contact, East

This Frost & Sullivan Executive MindXchange provided insights on a variety of factors from new technologies to long-standing issues

RELEASE DATE
26-Jun-2018
REGION
North America
Research Code: 9857-00-81-00-00
SKU: IT03697-NA-MR_22044

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Description

This Frost & Sullivan Executive MindXchange provided insights on a variety of factors from new technologies to long-standing issues. Exponential growth over the next 10 years will drive technological advancement faster than in any other time in history. Emerging technologies such as autonomous robotics, artificial intelligence, blockchains, and drones will disrupt industries. Augmented and virtual reality will revolutionize our interaction with the digital and physical worlds. Game-changing technologies, identified by the Digital Transformation team, analyzes developments in emerging technologies and provides context to help businesses capture growth opportunities.

The use of self-service technologies, such as bots and virtual assistants, depends on customer preferences. Ultimately, it is about providing an optimal overall customer experience, rather than any one specific technology or feature.

Market Definitions:

Customer Experience – Includes traditional customer contact, CRM, and sales force management tools as well as social media data, analytics, and other solutions that allow for a more customized and engaged customer experience.

Customization – Providing solutions that are unique to customers based on specific needs.

Digital literacy – The knowledge, skills, and behaviors used in a broad range of digital devices such as smartphones, laptops and PCs, all of which are seen as network rather than computing devices. Digital literacy initially focused on digital skills and stand-alone computers, but the focus has moved from stand-alone to network devices. Digital competence is the ability to keep abreast with the rapid changes in the area of ICT. It comprises the related knowledge and skills you need to exploit ICT efficiently for your own purposes, be it for your personal or professional life.

Digital transformation – Is the profound and accelerating transformation of business activities, processes, competencies and models to fully leverage the changes and opportunities of digital technologies and their impact across society in a strategic and prioritized way.

Enterprise Information Management – Solutions that allow for optimal use of information across an organization as well as at the enterprise level to improve decision-making.

Table of Contents

Related Research
This Frost & Sullivan Executive MindXchange provided insights on a variety of factors from new technologies to long-standing issues. Exponential growth over the next 10 years will drive technological advancement faster than in any other time in history. Emerging technologies such as autonomous robotics, artificial intelligence, blockchains, and drones will disrupt industries. Augmented and virtual reality will revolutionize our interaction with the digital and physical worlds. Game-changing technologies, identified by the Digital Transformation team, analyzes developments in emerging technologies and provides context to help businesses capture growth opportunities. The use of self-service technologies, such as bots and virtual assistants, depends on customer preferences. Ultimately, it is about providing an optimal overall customer experience, rather than any one specific technology or feature. Market Definitions: Customer Experience – Includes traditional customer contact, CRM, and sales force management tools as well as social media data, analytics, and other solutions that allow for a more customized and engaged customer experience. Customization – Providing solutions that are unique to customers based on specific needs. Digital literacy – The knowledge, skills, and behaviors used in a broad range of digital devices such as smartphones, laptops and PCs, all of which are seen as network rather than computing devices. Digital literacy initially focused on digital skills and stand-alone computers, but the focus has moved from stand-alone to network devices. Digital competence is the ability to keep abreast with the rapid changes in the area of ICT. It comprises the related knowledge and skills you need to exploit ICT efficiently for your own purposes, be it for your personal or professional life. Digital transformation – Is the profound and accelerating transformation of business activities, processes, competencies and models to fully leverage the changes and opportunities of digital technologies and their impact across society in a strategic and prioritized way. Enterprise Information Management – Solutions that allow for optimal use of information across an organization as well as at the enterprise level to improve decision-making.
More Information
No Index No
Podcast No
Industries Information Technology
WIP Number 9857-00-81-00-00
Is Prebook No
GPS Codes 9705-C1,9661,9857-76,9723