Customer Relationship Management (CRM)

The study highlights the customer behaviour and expectations from the implemented CRM solution by large enterprises in Thailand. the analysis highlights the key business challenges driving adoption of CRM solution, vendor evaluation criteria and purchase deciison making process. Further the study also conducts top of the mind vendor analysis in the...

This study maps the customer behaviour and expectations from the implemented CRM solution. The analysis highlights the key business challenges driving adoption of CRM solution, vendor evaluation criteria and purchase decision making process. Further the study also assesses the most suitable vendor fulfilling customer criteria and challenges, alongw...

This study maps the customer behaviour and expectations from CRM solution implemented in Malaysian enterprises. Further the study also assesses the most suitable vendor fulfilling customer criteria and challenges, alongwith a top of the mind vendor analysis in Malaysia CRM market.

This study maps the customer behaviour and expectations of enterprises which have deployed and are using OCRM solutions in ANZ. The analysis highlights the key business challenges driving adoption of OCRM solution, vendor evaluation criteria and purchase decision making process, apart from identifying the most suitable vendor in the ANZ OCRM market...

This study maps the customer behaviour and expectations from the implemented CRM solution by Indian enterprises. The analysis highlights the key business challenges driving adoption of CRM solution, vendor evaluation criteria and purchase decision making process in India.

This study maps the customer behaviour and expectations from the implemented CRM solution. The analysis highlights the key business challenges driving adoption of CRM solution, vendor evaluation criteria and purchase decision making process.

This Frost & Sullivan study provides an in-depth analysis of the Asia Pacific Operational Customer Relationship Management (OCRM) Software market for 2004. It also provides seven-year revenue forecasts by geographic region through 2011. Also included in the study are the market drivers and restraints for the OCRM software market in each of the geog...

Customer relationship management (CRM) has been at the forefront of the transformation in understanding the needs of customers and effecting actionable delivery mechanisms to meet those needs. Increased competition and higher pressure on cost structures have forced enterprises to reconsider the return on investments (ROI) benefits of their CRM inve...

This Frost & Sullivan study presents landmark research into the adoption patterns, market breadth and opportunities for CRM and Billing Software in Communications and Utilities. This study examines market trends, drivers, inhibitors, size and growth opportunities from aspects such as vertical markets, functional segments, and vendor categories. Ven...