Customer Relationship Management (CRM) Market Research Reports

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  1. 01 Dec 2005  |  Asia Pacific  |  Market Research

    Singapore CRM Customer Satisfaction Analysis

    This study maps the customer behaviour and expectations from the implemented CRM solution. The analysis highlights the key business challenges driving adoption of CRM solution, vendor evaluation criteria and purchase decision making process.

    $3,950.00

    Special Price $2,962.50 save 25 %

  2. 30 Sep 2005  |  North America  |  Market Research

    North American Hosted CRM Market

    Customer relationship management (CRM) has been at the forefront of the transformation in understanding the needs of customers and effecting actionable delivery mechanisms to meet those needs. Increased competition and higher pressure on cost structures have forced enterprises to reconsider the return on investments (ROI) benefits of their CRM inve...

    $2,450.00

    Special Price $1,837.50 save 25 %

  3. 30 Jun 2005  |  North America  |  Market Research

    U.S. CRM and Billing Software Markets in Communications and Utilities

    This Frost & Sullivan study presents landmark research into the adoption patterns, market breadth and opportunities for CRM and Billing Software in Communications and Utilities. This study examines market trends, drivers, inhibitors, size and growth opportunities from aspects such as vertical markets, functional segments, and vendor categories. Ven...

    $2,450.00

    Special Price $1,837.50 save 25 %

  4. 29 Jun 2005  |  Asia Pacific  |  Market Research

    Asia Pacific Interaction Customer Relationship Management (ICRM) Markets

    The research study covers the period from 2001-2011 and will analyze ten segments, which include the ACD (automatic call distributor), outbound systems, interactive voice response, e-mail management, call monitoring, workforce management, CTI-Enabling (computer telephony integration), speech technology ( ASR ) and real -time Web collaboration marke...

    $22,500.00

    Special Price $16,875.00 save 25 %

  5. 31 Mar 2005  |  North America  |  Market Research

    North America CRM Analytics Markets

    Frost & Sullivans CRM Analytics study presents landmark research into the adoption patterns, market breadth and opportunities for Analytical applications in CRM. Analytical CRM poses an opportunity and a challenge for enterprises to leverage existing investments in Operational CRM systems. This study examines market trends, drivers, inhibitors, si...

    $2,450.00

    Special Price $1,837.50 save 25 %

  6. 07 Feb 2005  |  Global  |  Market Research

    Market Insight - CRM Integration

    CRM has quickly become an enterprise initiative. Rarely do organizations embark on any customer facing initiative without understanding how the entire enterprise will benefit and what procesess will be impacted. How can applications from in different functional areas be implemented to work together? What are the types of integration projects compan...

    $995.00

    Special Price $746.25 save 25 %

  7. 10 Dec 2004  |  North America  |  Market Research

    Market Insight - CRM Analytics

    No CRM initiative can truly be successful without customer segmentation, what analytics is designed to perform and take action from no matter what the sales and marketing intiatives may be. This Insight will review a number of areas that can assist in growing the customer base and creating valuable customers. To understand more clearly, an assessme...

    $995.00

    Special Price $746.25 save 25 %

  8. 01 Jul 2004  |  North America  |  Market Research

    CRM Markets for the U.S. Pharmaceutical Industry

     

    This report provides a concise graphic snapshot of the changing face of the products and services which comprise the Customer Relationship Management market for U.S. pharmaceutical organizations from 2004-2007. It includes a breakdown of sub-markets, including SFA software, marketing/back office analytics software, and call center services. Each su...

    $2,450.00

    Special Price $1,837.50 save 25 %

  9. 11 Jun 2004  |  Asia Pacific  |  Market Research

    Strategic Analysis of the Interaction CRM Market for Asia-Pacific

    $22,500.00

    Special Price $16,875.00 save 25 %

  10. 10 Jun 2004  |  Asia Pacific  |  Market Research

    Asia Pacific Operational CRM Markets

    $12,500.00

    Special Price $9,375.00 save 25 %