Customer Relationship Management (CRM)

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  1. 31 Mar 2005  |  North America  |  Market Research

    North America CRM Analytics Markets

    Frost & Sullivans CRM Analytics study presents landmark research into the adoption patterns, market breadth and opportunities for Analytical applications in CRM. Analytical CRM poses an opportunity and a challenge for enterprises to leverage existing investments in Operational CRM systems. This study examines market trends, drivers, inhibitors, si...

  2. 07 Feb 2005  |  Global  |  Market Research

    Market Insight - CRM Integration

    CRM has quickly become an enterprise initiative. Rarely do organizations embark on any customer facing initiative without understanding how the entire enterprise will benefit and what procesess will be impacted. How can applications from in different functional areas be implemented to work together? What are the types of integration projects compan...

  3. 10 Dec 2004  |  North America  |  Market Research

    Market Insight - CRM Analytics

    No CRM initiative can truly be successful without customer segmentation, what analytics is designed to perform and take action from no matter what the sales and marketing intiatives may be. This Insight will review a number of areas that can assist in growing the customer base and creating valuable customers. To understand more clearly, an assessme...

  4. 01 Jul 2004  |  North America  |  Market Research

    CRM Markets for the U.S. Pharmaceutical Industry


    This report provides a concise graphic snapshot of the changing face of the products and services which comprise the Customer Relationship Management market for U.S. pharmaceutical organizations from 2004-2007. It includes a breakdown of sub-markets, including SFA software, marketing/back office analytics software, and call center services. Each su...

  5. 11 Jun 2004  |  Asia Pacific  |  Market Research

    Strategic Analysis of the Interaction CRM Market for Asia-Pacific

  6. 10 Jun 2004  |  Asia Pacific  |  Market Research

    Asia Pacific Operational CRM Markets

  7. 25 Feb 2004  |    |  Market Research

    Introduction to the Asia Pacific Interaction CRM Market

  8. 10 Oct 2003  |  North America  |  Customer Research

    CRM OnDemand

  9. 03 Jul 2002  |  Global  |  Market Research

    World CRM Software Markets

    This report discusses the Global CRM market, the major market segments, market revenue and market share of the leading vendors in the market. In-depth analysis is provided for the next wave of CRM capabilities. Trends and drivers pushing the industry forward are highlighted and the latest initiatives currently in development in the rapidly evolvin...

  10. 30 Apr 2002  |  North America  |  Market Research

    North American Energy CIS Markets: CIS-CRM Integration Issues


    CRM vendors maintain CRM systems are required in competitive energy environments to complement the functionally of CISs. Energy utility companies involved in energy industry deregulation are now considering highly integrated CIS and CRM systems to meet competitive, regulatory and business mission requirements. User strategies for selecting and inte...