Customer Relationship Management (CRM) Market Research Reports

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  1. 17 Dec 2012  |  Latin America  |  Market Research

    Update on the CRM BPO and Contact Center Outsourcing Services Markets in Brazil

    Moving from Contact Center to Customer Experience

    The base year for this study is 2011. Due to the economy, the market demand for customer care outsourcing continues to grow. Market participants reported a solid organic revenue growth and secured significant deals with new and already existing clients. A solid growth is forecasted, and companies will be less concerned about losing control over ...