Customer Relationship Management (CRM) Market Research Reports

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  1. 12 Aug 2015  |  North America  |  Market Research

    Enhancing Customer Relationship Management (CRM) for Small Midsized Businesses (SMB)

    Smart CRM Strategies, Tactics, and Solutions for SMB Growth

    Small midsized businesses (SMBs) become successful by addressing customers needs. Customer relationship management (CRM) software has become critical to SMBs by automating their ability to identify profitable sales opportunities and to develop customer loyalty and lifetime value, including social media referrals. But there are business, economic, ...

  2. 08 Apr 2015  |  North America  |  Market Research

    The Changing Landscape for Customer Support and CRM

    A Growing Need to Improve the Customer Experience Prompts Companies to Step up Customer Support

    Customers are becoming more reliant on computer hardware, software, and services in their lives and work. And while customers have had to become more knowledgeable about the technologies they own, use, and access, there also have been critical changes to the customer support landscape. Meanwhile, todays customers are more anxious and demanding com...

  3. 01 Oct 2013  |  North America  |  Market Research

    Integrating Social Media into CRM

    Strategies and Tactics for Incorporating Social Comments and Influence into Customer Value

    The growth of social media is shaking up corporate customer relationship management (CRM) strategies. It is prompting firms to reconsider the customer referral value component in customer value as it allows customers to expand their social networks beyond their immediate circles of family, friends, colleagues, neighbors, and acquaintances. Compani...

  4. 13 Jun 2013  |  Asia Pacific  |  Market Research

    Analysis of Customer Relationship Management (CRM) on a Software as a Service (SaaS) Model in India

    The SMB Segment Drives Rising Penetration Levels

    In India, high information technology (IT) adoption rates for small- and medium-sized businesses (SMBs) will only occur when vendors meet the specific budgeting and set-up needs of these clients. This market insight discusses trends in the Indian customer relationship management (CRM) on a software as a service (SaaS) market, with a particular focu...

  5. 17 Dec 2012  |  Latin America  |  Market Research

    Update on the CRM BPO and Contact Center Outsourcing Services Markets in Brazil

    Moving from Contact Center to Customer Experience

    The base year for this study is 2011. Due to the economy, the market demand for customer care outsourcing continues to grow. Market participants reported a solid organic revenue growth and secured significant deals with new and already existing clients. A solid growth is forecasted, and companies will be less concerned about losing control over ...

  6. 03 Apr 2012  |  Global  |  Market Research

    Decision Support Database - CRM

  7. 18 Nov 2008  |  North America  |  Market Research

    Global Pharmaceutical CRM Markets


    Global Pharmaceutical CRM Markets presents an all-encompassing research of Pharmaceutical CRM markets for three regions: North America, Europe and Japan. The research focuses on various segments such as Sales force automation, marketing automation, customer analytics, customer service, closed loop marketing and key opinion leader management. The ch...

  8. 30 Jul 2007  |  North America  |  Market Research

    North American Mobile CRM Markets

    This research service presents a comprehensive overview of the North American mobile CRM market with in-depth market analysis of its two major segments, namely mobile sales force automation (SFA) and mobile field service management (FSM). This research service discusses the major industry challenges, market drivers and restraints, and trends that a...

  9. 30 Nov 2006  |  North America  |  Market Research

    North American Hosted CRM Applications Market

    Hosted CRM has been one of the best success stories in the enterprise software industry. This research study looks at market trends, drivers, and restraints for the North American Hosted CRM market. It also provides market size, market share, forecasts and breakdown of the market by functional segment. Leading vendors are profiled and consideration...

  10. 21 Jun 2006  |  Asia Pacific  |  Market Research

    Market Analysis of Cardiac Rhythm Management (CRM) Devices in Hong Kong


    A market outlook of the Cardiac Rhythm Management Devices covering Hong Kong. This study includes the market drivers, restraints and forecasting for the pacemaker, implantable cardioverter defibrillators (ICDs), cardiac resynchronization therapy (CRT) devices and CRM leads. The forecast period of the study is from 2006 to 2012 and includes historic...