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North American Hosted CRM Market
North American Hosted CRM Market
RELEASE DATE
30-Sep-2005
30-Sep-2005
REGION
North America
North America
Research Code: F388-01-00-00-00
SKU: IT02832-AP-MR_16195
$2,450.00
Special Price $1,837.50 save 25 %
In stock
SKU
IT02832-AP-MR_16195
Description
Customer relationship management (CRM) has been at the forefront of the transformation in understanding the needs of customers and effecting actionable delivery mechanisms to meet those needs. Increased competition and higher pressure on cost structures have forced enterprises to reconsider the return on investments (ROI) benefits of their CRM investments. This has triggered lower - cost, easy - to - use CRM models. The emergence of hosted CRM, ingrained in the software - as - a - service model, has redefined the approach to CRM investments.
Table of Contents
Introduction and Executive Summary
- Introduction
- Definitions
- Executive Summary
Reasons for CRM as a Hosted Model
- Why CRM?
Market Analysis 2004
- Market Analysis 2004
- Hosted CRM Applications Market Lifecycle
- Hosted CRM Market Size and Forecast
- Key Success Factors
Key Industry Dynamics
- Market Trends
- Market Drivers
- Market Challenges
- Market Restraints
Competitive Landscape
- Hosted CRM Market Share by Vendor
- Adoption of Hosted CRM in SMB and Large Enterprises
- Product Portfolio Matrix of Key Vendors
Hosted CRM vs On-Premise CRM: A Comparative Analysis
- Comparative Analysis between Hosted CRM Applications and On - Premise CRM
Vendor Profiles
- NetSuite Inc.
- Entellium
- Salesforce.com
- Loyalty Lab
- Uptilt Inc.
- Siebel
- RightNow Technologies
- Salesnet
- eGain
- Sage Software
Strategic Recommendations
- Strategic Recommendations to Vendors
Frost & Sullivan Awards
- Market Leadership Award
- Growth Strategy Leadership Award
- Customer Service Leadership Award
- Product Line Strategy Award
Popular Topics
Customer relationship management (CRM) has been at the forefront of the transformation in understanding the needs of customers and effecting actionable delivery mechanisms to meet those needs. Increased competition and higher pressure on cost structures have forced enterprises to reconsider the return on investments (ROI) benefits of their CRM investments. This has triggered lower - cost, easy - to - use CRM models. The emergence of hosted CRM, ingrained in the software - as - a - service model, has redefined the approach to CRM investments.
| No Index | Yes |
|---|---|
| Podcast | No |
| WIP Number | F388-01-00-00-00 |
| Is Prebook | No |