North American Hosted CRM Market

North American Hosted CRM Market

RELEASE DATE
30-Sep-2005
REGION
North America
Research Code: F388-01-00-00-00
SKU: IT02832-AP-MR_16195
$2,450.00
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SKU
IT02832-AP-MR_16195
$2,450.00
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Description

Customer relationship management (CRM) has been at the forefront of the transformation in understanding the needs of customers and effecting actionable delivery mechanisms to meet those needs. Increased competition and higher pressure on cost structures have forced enterprises to reconsider the return on investments (ROI) benefits of their CRM investments. This has triggered lower - cost, easy - to - use CRM models. The emergence of hosted CRM, ingrained in the software - as - a - service model, has redefined the approach to CRM investments.

Table of Contents

Introduction and Executive Summary

  • Introduction
  • Definitions
  • Executive Summary

Reasons for CRM as a Hosted Model

  • Why CRM?

Market Analysis 2004

  • Market Analysis 2004
  • Hosted CRM Applications Market Lifecycle
  • Hosted CRM Market Size and Forecast
  • Key Success Factors

Key Industry Dynamics

  • Market Trends
  • Market Drivers
  • Market Challenges
  • Market Restraints

Competitive Landscape

  • Hosted CRM Market Share by Vendor
  • Adoption of Hosted CRM in SMB and Large Enterprises
  • Product Portfolio Matrix of Key Vendors

Hosted CRM vs On-Premise CRM: A Comparative Analysis

  • Comparative Analysis between Hosted CRM Applications and On - Premise CRM

Vendor Profiles

  • NetSuite Inc.
  • Entellium
  • Salesforce.com
  • Loyalty Lab
  • Uptilt Inc.
  • Siebel
  • RightNow Technologies
  • Salesnet
  • eGain
  • Sage Software

Strategic Recommendations

  • Strategic Recommendations to Vendors

Frost & Sullivan Awards

  • Market Leadership Award
  • Growth Strategy Leadership Award
  • Customer Service Leadership Award
  • Product Line Strategy Award
Related Research
Customer relationship management (CRM) has been at the forefront of the transformation in understanding the needs of customers and effecting actionable delivery mechanisms to meet those needs. Increased competition and higher pressure on cost structures have forced enterprises to reconsider the return on investments (ROI) benefits of their CRM investments. This has triggered lower - cost, easy - to - use CRM models. The emergence of hosted CRM, ingrained in the software - as - a - service model, has redefined the approach to CRM investments.
More Information
No Index Yes
Podcast No
WIP Number F388-01-00-00-00
Is Prebook No