Digital Customer Centricity Depends on a Unified User Identity: Capping Installed Systems is the Surest Way to Deliver Digital Services
Digital Customer Centricity Depends on a Unified User Identity: Capping Installed Systems is the Surest Way to Deliver Digital Services
RELEASE DATE
01-Sep-2017
01-Sep-2017
REGION
North America
North America
Research Code: 9B0F-00-38-00-00
SKU: EM00266-NA-SF_20684
$3,000.00
Special Price $2,250.00 save 25 %
In stock
SKU
EM00266-NA-SF_20684
Description
This report explains why transforming to a user-first business mindset is essential for CSPs to deliver an internet-like experience so essential in today’s digital services marketplace. The report looks at why a CSP’s customer management systems are grossly inadequate for meeting customer-centric business needs. It also shows how UXP Systems’ cloud-enabled digital user platform helps to transition legacy customer engagement systems into an identity-driven way of doing business. In short, there is still life left in today’s legacy customer management environment—it just needs to be reawakened.
Table of Contents
Introduction
The Need for User-Level Engagement
Digital Identity: The Basis for User Engagement
The Digital Services Imperative: Innovate Above Monolithic Systems
Value Creation in Digital Identity
User Lifecycle Management
Stratecast - The Last Word
About ODAM
About Stratecast
About Frost & Sullivan
Popular Topics
This report explains why transforming to a user-first business mindset is essential for CSPs to deliver an internet-like experience so essential in today’s digital services marketplace. The report looks at why a CSP’s customer management systems are grossly inadequate for meeting customer-centric business needs. It also shows how UXP Systems’ cloud-enabled digital user platform helps to transition legacy customer engagement systems into an identity-driven way of doing business. In short, there is still life left in today’s legacy customer management environment—it just needs to be reawakened.
No Index | No |
---|---|
Podcast | No |
Author | Karl Whitelock |
Industries | Entertainment and Media |
WIP Number | 9B0F-00-38-00-00 |
Is Prebook | No |