Enterprise Communications Software
12 Apr 2018  |  North America
An Overview of CCaaS Announcements Surrounding Enterprise Connect 2018
The powerful benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Market revenue in North America for hosted/cloud contact center solutions surpassed on-premises product revenue...
USD 1,275.00 save 15 %
22 May 2018  |  Latin America
Evaluating Microsoft’s Impact on the Enterprise Communications Ecosystem
For over a decade Microsoft has made concerted efforts to establish itself as a major provider of real-time business communications solutions, including enterprise voice and unified communications (UC) services. After gaining a considerable share in the premises-based communications systems market, Microsoft now aspires to capitalize on growing cus...
USD 1,275.00 save 15 %
28 Nov 2018  |  North America
BYOD and Need for Simplicity Catalyze Adoption
To support modern workers, businesses are seeking to create optimal physical and virtual meeting spaces that foster effective information sharing, creativity and innovation. Businesses are embracing technologies that enhance team collaboration. Key aspects of group collaboration are centered on robust audio, intuitive content sharing and engaging v...
USD 5,400.00 save 10 %
21 May 2019  |  North America
Rich Media Capabilities Shine in the Next-gen Workplace
The global UCC market continues to evolve at a rapid pace. Migration to cloud-based subscription services is accelerating as organizations gain confidence, existing CPE assets near end of life, and current cloud services deployments expand to more sites, users and applications. The gap between “as a service” offerings and other consumption m...
17 Jul 2019  |  Latin America
Mining Hidden UC Opportunities is the Key to New Growth
The traditional on-premises unified communications (UC) market is very mature and is experiencing pressure from both internal and external competitive forces. Premises-based solution vendors are facing challenges from a variety of competitors including disruptive unified communications as a service (UCaaS) providers, network service providers offer...
18 Jul 2019  |  Global
Communications Vendors Address Changing Business Needs and Rising Demand for Hybrid and Cloud Solutions
This strategic analysis is a part of Frost & Sullivan’s continued coverage of the global enterprise communications platforms and endpoints market as well as the broader, overall enterprise communications marketplace. In this Excel-based deliverable, Frost & Sullivan provides extensive market sizing and market share analysis of the on-premises ent...
25 Feb 2020  |  North America
Assisted and Augmented Intelligence is Making Greater Headway in Workplaces
This research study focuses on how AI is making inroads into the enterprise communications and collaboration arena. Subsequent to the dynamic technology shifts from on-premises enterprise communications to cloud-based communications services, the industry is further warming up to embrace AI and integrate it with multifarious communication channels...
26 Feb 2020  |  North America
The Foundation is Set for Rapid Advancement
Frost & Sullivan’s 2020 UCC Industry Trends to Watch report delivers an over-arching perspective of technologies and business models, rather than specific applications or providers, that will be most influential in terms of development direction and evolving value propositions in the unified communications and collaboration (UCC) market. The in...