Enterprise Communications

The convergence of Smartphones, video, messaging and freemium services are shaking up enterprise communications. Enterprises must prepare for the impact of these trends on employee communication and workflows. This has led to communications technology being the centrepiece of enterprise workflows. The ability to effectively connect with stakeholders and partners in a particular operational process is paramount to bringing time and cost based efficiency to the business. Communications have gone beyond simply driving connectivity, to contributing to overall business strategy as well as optimal customer experience.

Frost & Sullivan’s Telecommunications research and consulting programs look evolutions of hardware and software, with focus on the services built on these technologies. This provides unique insights into the competitive dynamics of the market, detailed assessments of market opportunities, pricing strategies, demand trends, and technological developments, as well as applications and best practices for the industry. We pay close attention to new developments in the enterprise communications space, and how can these strategically enhance business efficiency. We look at, among other segments:

  • Routers and switches
  • TDM and IP solutions
  • P2P solutions
  • Voice and unified messaging platforms
  • VoIP and IP endpoint solutions

We work closely with the world’s leading telecom firms, hardware manufacturers, service providers, OEMs and new age disruptors to build tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of enterprise and consumer telecommunications industry.

  1. 31 Dec 2014  |  North America

    New Roles for Voice and Unified Messaging in Enterprise Communications

    Who's Pushing the Envelope

    Voice messaging has long been an important component of business communications. However, reliance on voice messaging is declining among business users. This market insight highlights both the opportunities and challenges that exist in the voice messaging market, as well as identifies examples of unified communications suppliers addressing these ch...

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  2. 17 Dec 2014  |  Europe

    Growth Opportunities for Professional Headsets in the European Market

    Improved Macro Economic Conditions in Euro Zone Boost Growth Rates of Professional Headsets in Europe

    The European headset market presents considerable growth opportunities for professional headset vendors. Europe is the second largest region in terms of professional headset sales with 28.8% of headset revenue in 2013. Frost & Sullivan projects the European professional headset market to experience steady growth within the 2013-2020 timeframe. Fros...

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  3. 17 Dec 2014  |  

    Regional Growth Opportunities for SIP Phones

    SIP Phones Continue to Defy “The End of the Desktop Phone” Market Prediction

    The SIP phone market continues its fast-paced evolution reaching new customer segments and delivering more functionality to businesses. Adoption rates for SIP devices have been increasing with most SIP phone vendors reporting double-digit year-over-year growth rates in terms of device shipments. This study discusses key regional characteristics of ...

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  4. 03 Dec 2014  |  Global

    Wearable Technologies

    Has the Next Enterprise Game Changer Arrived?

    The latest disruption to impact the enterprise world is wearable technology which threatens to challenge the status quo of existing processes and procedures in a wide range of industries, including retail, manufacturing, and healthcare. The market for wearables is expected to grow rapidly in the coming years. The factors accelerating market growth ...

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  5. 27 Nov 2014  |  Asia Pacific

    Asia-Pacific Enterprise Telephony Market H1 2014 Tracker

    Unified Communications as a Service Disrupts the Market

    This Asia-Pacific enterprise telephony market tracker analyzes trends, vendor-market performance, vertical and horizontal market splits, go-to-market strategies, and important customer wins. The market is segmented into private branch exchange (PBX), key telephone system (KTS), wireless private branch exchange (WPBX), and Internet Protocol (IP) PBX...

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  6. 26 Sep 2014  |  North America

    Analysis of the North American VoIP Access and SIP Trunking Services Market

    Cloud-style Offerings Accelerate Growth

    The VoIP access and SIP trunking market continues its rise as the de-facto communications link from business customers premises to service providers networks. SIP trunking services will also play heavily in the emerging trend of hybrid cloud communications. The study discusses market drivers, restraints, and trends. It also provides market share ...

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  7. 01 Aug 2014  |  North America

    Analysis of the North American Hosted IP Telephony and UCC Services Market

    Innovative Business Models Boost Adoption

    The North American hosted IP telephony and UCC services market continues to present considerable growth opportunities for service providers and platform vendors who offer compelling hosted communications services and solutions. This study offers service providers, platform vendors, resellers, IT decision makers and other market participants with a ...

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  8. 29 Jul 2014  |  Asia Pacific

    Asia-Pacific Enterprise Telephony Market CY 2013 Tracker

    The Declining Enterprise Telephony Market Will Make a Comeback

    This Asia-Pacific enterprise telephony market study analyses the market trends, vendor market performance, vertical and horizontal market splits, go-to-market strategies, and major public customer wins. The market is segmented into private branch exchange (PBX), key telephone system (KTS), WPBX, and IP PBX. This research is based on Frost & Sulliva...

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  9. 18 Jul 2014  |  Global

    Global Enterprise Communications Platforms and Endpoints Market

    Changing Investment Priorities Pause Demand for Enterprise Communications Infrastructure and Devices

    This strategic analysis is part of Frost & Sullivans continued coverage of the global enterprise communications platform and endpoint market as well as the broader, overall enterprise communications marketplace. Within this Excel-based deliverable, Frost & Sullivan will provide extensive data analysis of the various types of enterprise communicati...

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  10. 18 Jul 2014  |  Global

    Global Enterprise Premises-Based IP Telephony MarketQ1 2O14 Update

    IP Line Licenses Shipments Continue to Dwindle Due to a Challenging Environment

    Tough global macro-economic conditions continue to pressurize many businesses into adopting a wait-and-see approach, thus, negatively affecting global sales of enterprise communications platforms. This market insight provides executives with a brief analysis of the Q1 2014 results of the global enterprise premises-based IP telephony market.

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