IT Services and Applications Market Research Reports

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 30 Dec 2022  |  Global  |  Customer Research

    The Current State of the Internet of Things—Continuity and Change, Commonalities, and Fragmentation

    Highlights from the Annual Frost & Sullivan Global IoT Survey

    In this second annual Frost & Sullivan IoT user survey, we begin to gain a longitudinal understanding of continuity and change. A total of 606 respondents participated in the survey conducted in Q3 2022, with IT and Business Decision makers responsible for Respondents representing a range of industries, organization sizes, and global regions. ...

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  2. 30 Dec 2022  |  North America  |  Market Research

    The Looming Recession and its Impact on Cloud Markets

    Enterprise Perspectives on IT Spend in 2023

    Is the global economy on the brink of a recession This has been amongst the most hotly debated questions of 2022. Politicians, analysts, economists, and businesses all seem to have differing perspectives on the topic. Some anticipate a bleak 2023, with an economic environment akin to the Great Recession of 2007–2009. Others sport a rosier outlook...

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  3. 23 Dec 2022  |  Global  |  Market Research

    Industrial Metaverse Growth Opportunities

    Shifting the Metaverse Hype to a Manufacturing Reality

    The central concept of the Metaverse is straightforward but intriguing: a persistent 3D world where an infinite number of people can interact with one another in real time. The term Industrial Metaverse refers to an always-on 3D environment where digital twins provide virtual replicas of the physical machinery, production line, vehicles, grids, and...

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  4. 22 Dec 2022  |  Global  |  Market Research

    Smart Home Market Growth Opportunities

    Home Entertainment Systems to Support the Future Growth Potential of Mass IoT

    The smart home market is moving toward optimized and personalized devices, environmental control, and energy consumption through ubiquitous connectivity and digital transformation. This strategic analysis is part of Frost & Sullivan's continued coverage of the global IoT market. Frost & Sullivan offers valuable insights that will help IoT service p...

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  5. 20 Dec 2022  |  Global  |  Market Outlook

    Predictions for the Cloud Industry

    Some fifteen years after the cloud burst into our consciousness, enterprises are no longer exploring the model, but honing it. In 2023, the focus will be on optimizing complex hybrid, multicloud environments—for cost, app performance, and flexibility. Increasingly important use cases, leveraging Internet of Things (IoT) and artificial intelligenc...

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  6. 13 Dec 2022  |  Global  |  Market Outlook

    Predictions for the Artificial Intelligence Industry

    Enterprise digitalization and surging adoption of IoT applications have led to voluminous amounts of complex structured and unstructured data that require processing to draw meaningful insights. A Frost & Sullivan voice of customer (VOC) global survey on artificial intelligence (AI) finds that 43% of enterprises list data-centricity as a key busine...

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  7. 08 Dec 2022  |  Global  |  Customer Research

    How Users Select a Public Cloud Provider

    Highlights from the 2022 Frost & Sullivan Global Cloud User Survey

    Since 2010, Frost & Sullivan has conducted an annual web-based survey of enterprise cloud decision makers. The goal is to understand not just what choices they make about cloud workloads and data, but also why. One area of inquiry is why enterprises have selected their primary public cloud service provider. In this highly concentrated market, the t...

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  8. 05 Dec 2022  |  North America  |  Frost Radar

    Frost Radar™: North American Mobile Field Service Management Market, 2022

    A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

    The mobile field service management (FSM) market continues on a strong growth trajectory in the North American region. These software solutions provide real-time guidance to workers on the front line, typically via a smartphone or tablet. Hard-dollar business impacts include faster time to first fix, fewer truck rolls, and more satisfied technician...

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  9. 29 Nov 2022  |  Global  |  Customer Research

    The State of the Cloud: The Importance of Hybrid and Multicloud Environments for Business Success

    Frost & Sullivan Global Cloud Survey 2022 Highlights

    According to respondents to the 2022 Frost & Sullivan Global Cloud User survey, cloud and artificial intelligence (AI) represent the most critical aspect of digital transformation. As such, companies continue to build their hybrid, multicloud environments to support strategic business goals, such as revenue growth, improved customer experience, and...

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  10. 25 Nov 2022  |  Global  |  Market Outlook

    Internet of Things (IoT) Predictions Outlook

    Top 10 for 2023

    With 41.76 billion active IoT connected devices expected in 2023, IoT providers must be prepared to address growing demands across new verticals. Collaboration with ecosystem partners will be crucial as businesses enter a challenging and hectic digital phase. This study presents Frost & Sullivan’s predictions for the IoT industry in 2023. Thes...

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