IT Services and Applications Market Research Reports

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 18 Sep 2017  |  North America  |  Market Research

    Wireless Carrier Strategies and Growth Opportunities in Mobile Business-to-Employee (B2E) Apps

    Navigating An Intensifying Mobile Worker Apps Market

    In North America, wireless carriers continue to act as a major channel for promoting and reselling mobile business-to-employee (B2E) software applications. In fact, these mobile B2E apps have evolved to become a key strategic offering in wireless carrier portfolios. Carriers assume that the sale of these mobile worker apps will open up increased op...

  2. 15 Sep 2017  |  Global  |  Market Research

    Competitive Assessment of Cisco Hosted Collaboration Solutions (HCS) Partners

    Localized and Customized Regional/Country Sales Strategy are the Need of the Hour

    Cisco Hosted Collaboration Solution (HCS) is a voice-based Unified Communication platform, which enables service providers to offer a wide range of UC and collaboration functionalities to their customers in a subscription-based, “as-a-service” offer. Cisco HCS entered into a fast-moving stage for the first time and various services available in...

  3. 15 Sep 2017  |  North America  |  Market Research

    Companies to Watch in Digital Transformation, Global, 2017

    Key Decision Making Criteria for IT Investors and Critical Success Factors for IT Solution Providers of AI, Big Data & Analytics, Cloud & connectivity

    This study is designed to support the needs of IT decision makers across verticals, as well as companies providing these solutions. We look at relevant critical success factors for each technology or solution that is important to an organization's digital transformation strategy. We evaluate factors such a price, customer service, reliability, comp...

  4. 07 Aug 2017  |  Africa  |  Market Research

    ICT Enterprise Spend in Banking and Financial Services, South Africa, Forecast to 2019

    Emerging Trends such as Branch of the Future, Omni-Channel Engagement, Mobile Banking, and Big Data Analytics to Shape the Banking and Financial Secto

    The focus of this insight is to understand the key areas of IT spend within the banking and financial services (BFS) sector in South Africa with the aim of highlighting chief areas of opportunities for the IT service providers. The objectives are to provide an overview of South Africa’s macro-environment and its impact on the BFS industry; offer ...

  5. 31 Jul 2017  |  Africa  |  Market Research

    Digital Transformation of Telecommunications Operators in South Africa, 2016

    Aggressive Service Diversification, Strategic Consolidation, and Organizational Restructuring are Central to Operators becoming End-to-end Digital Ser

    This study provides an analysis of the digital transformation of the South African telecommunications operators. The service provider scope includes mobile network operators (MNOs), fixed-line operators, and mobile virtual network operators (MVNOs) and end-user scope includes consumers, small and medium enterprises (SMEs), and large enterprises. T...

  6. 26 Jul 2017  |  Global  |  Market Research

    Iran Cloud Computing Market—Macro Outlook and Technology Trends, 2017

    Iranian ICT market trends spin around topics such as internet speed, internet censorship and security

    Iran is a promising market for the implementation of Cloud. The market has opened up for international players and the hardware market has been gaining traction since 2016. The infrastructure and telecom markets have become the prime area of investments. From the challenges point of view, enterprises lack skill and awareness about the cloud market ...

  7. 16 Jun 2017  |  Global  |  Market Research

    Internet of Things in India - Opportunities and Challenges for Telcos, 2017

    IoT Opportunities and Challenges for Telecom Operators

    The growing adoption of Cloud in IoT services, shifting of focus to industrial IoT (IIoT), the rising market of M2M communication, and the increasing trend of wearable technology applications are among the major factors driving the IoT market in India. Moreover, various government projects such as smart cities, smart transportation, smart grids, a...

  8. 14 Jun 2017  |  Global  |  Market Research

    Global Travel Technology Market - Opportunity and Trends by Industry and Enduser, 2017

    Opportunity Assessment of Travel Solutions Market and the End-user Segments

    The travel market has gradually evolved into a more technologically equipped sophisticated sector. The service providers today strive to harness emerging technologies to enhance customer experience and loyalty. The pressure to operate efficiently is driven by the dynamic growth in passengers and increased customer expectations while delivering an u...

  9. 13 Jun 2017  |  North America  |  Market Research

    Digital Marketplaces—Identifying the Growth Opportunities in Connected Commerce

    A Growing Opportunity, Fuelled by Connectivity and Improved Customer Experiences

    This Frost & Sullivan market insight presents an overview of the key requirements in payment processing for marketplace providers. It presents details of the key offerings of the leading eCommerce solution providers, including Stripe, Braintree Payments, and Dwolla, which offer marketplace payment processing and management solutions and highlights ...

  10. 19 Apr 2017  |  North America  |  Market Research

    US Digital Payments Market Outlook, Forecast to 2022

    Evolution of Digital Payment Sees eCommerce and Mobile Shopping as Cornerstones

    This Frost & Sullivan market insight presents an analysis of the key trends in the US digital payments market. It highlights the key technologies, market developments, and strategic initiatives of the leading industry participants that are driving in the era of next-generation digital payments in the United States. The insight also presents the key...