IT Services and Applications Market Research Reports

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 22 Feb 2022  |  Global  |  Customer Research

    Global State of AI, 2021

    Highlights from the 2021 Frost & Sullivan Global AI Survey

    From optimizing operations to driving R&D, enterprises are leveraging artificial intelligence (AI) to drive digital transformation and support business outcomes. However, where are global organizations in this journey and what are their adoption drivers and restraints In this study, Frost & Sullivan presents the key findings of a survey conducted ...

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  2. 18 Feb 2022  |  Global  |  Market Research

    Global Public Cloud Services Growth Opportunities

    Convergence of AI and Cloud Accelerates Future Transformational Growth

    This Frost & Sullivan research examines the strategic positioning of public cloud service providers to leverage artificial intelligence (AI) capabilities and monetize their service offerings. The report highlights the growing importance of public cloud providers in the AI ecosystem, given the increasing shift in enterprise and consumer data residin...

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  3. 07 Feb 2022  |  Global  |  Market Research

    Global Text Artificial Intelligence Growth Opportunities

    Companies Looking for a Competitive Edge Fuel Demand and Create Growth Potential

    Current text processing solutions are capable of analyzing tabular structured data formats with numerous rows and columns that are easier to process and store. This includes names, phone numbers, and addresses. Text artificial intelligence (AI), also referred to as text mining, is a technology that uses natural language processing (NLP) to con...

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  4. 13 Jan 2022  |  Global  |  Market Research

    Disruptive Technologies are Driving the Need for High-density Colocation

    High-density Colocation is Pivotal in Shaping Enterprises’ Future Growth Potential

    Enterprises are quickly realizing that data (and its practical use) now lie at the heart of their competitive advantage. Even small and medium enterprises, long seen as lagging concerning digital transformation, are making significant investments in key technologies such as cloud and analytics to process, analyze, and extract value from data collec...

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  5. 10 Jan 2022  |  Global  |  Market Research

    Global AI-enabled Business Intelligence Growth Opportunities

    Transformative Mega Trends of AI-enabled Business Intelligence Solutions to Democratize Enterprise Analytics

    Conversations around the value of business intelligence platforms are currently shifting from being focused on data visualization to emphasizing the benefits of augmented analytics. Business intelligence vendors have introduced new artificial intelligence (AI) tools that allow users with limited training and statistical knowledge to seamlessly acce...

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  6. 24 Dec 2021  |  Global  |  Market Research

    The Network-Enabled Hybrid Cloud

    The Network Edge Drives New Growth Opportunities in Hybrid Cloud Networking

    Data-driven business operations coupled with the rise in remote work due to the COVID-19 pandemic has led to a significant evolution of the hybrid cloud. What was initially comprised of one or possibly two public clouds connected to one or more corporate or hosted data centers has advanced to include not only major points of presence—like data ce...

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  7. 24 Dec 2021  |  Global  |  Market Research

    When Blockchain and IoT Work Together: Reappraising the Promises and Pitfalls

    Understanding the Convergence and Moving Past the Hype to See Real Value and Growth Opportunities

    This study serves to explain how Blockchain and IoT can work together, what each technology is, how it works, how they integrate together, and example use cases. • Blockchain and IoT represent two collections of technologies with tremendous potential to improve and optimize businesses operations and daily life, but despite the heralding of a ne...

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  8. 21 Dec 2021  |  Global  |  Market Research

    ASEAN Data Center Colocation Services Growth Opportunities

    Rising Digitalization Enable Market Growth

    Southeast Asia is an important data center colocation services market in Asia-Pacific. The market will continue growing with the increasing implementation of digital transformation initiatives, favorable government policies, a business-friendly environment, and political stability. Enterprises shifting their focus to disruptive technologies will al...

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  9. 16 Dec 2021  |  Global  |  Customer Research

    Impact of Mobile Devices and Apps on Customer Experience (CX)

    Customer Perspectives on Excelling in CX in a Mobile World

    With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

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  10. 15 Dec 2021  |  Global  |  Customer Research

    The State of the Cloud 2021: The Hybrid, Multicloud Forms the Foundation to Digital Organizations

    Highlights from the 2021 Frost & Sullivan Global Cloud Survey

    The cloud represents the most critical aspect of digital transformation, according to respondents to the 2021 Frost & Sullivan Global Cloud User survey. As such, companies continue to build out their hybrid, multicloud environments to support strategic business goals, such as agility and improved customer experience. In the tenth annual survey of...

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