IT Services and Applications Market Research Reports

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 03 Jun 2021  |  Global  |  Market Research

    Global Artificial Intelligence/Machine Learning Platforms Growth Opportunities

    Demand for Disruptive Technologies and Intense Competition Create Future Growth Potential

    Companies across all industry verticals recognize the importance of customer satisfaction (hence, retention) and demand generation (be it new sales, upsells or cross-sells) for business growth. Feeding data into AI/ML platforms, then making sense of such data and creating models that explain or predict customer satisfaction or demand is at the co...

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  2. 02 Jun 2021  |  Global  |  Market Research

    Global Growth Opportunities in Talent Management Due to Increasing Uptake of Artificial Intelligence

    Innovation Culture is on the Rise Because of Increasing AI Adoption in HR Software Solutions, Thereby Helping Enterprises to Achieve Future Growth

    This Frost & Sullivan research service examines the role artificial intelligence (AI) will play in the transformation of the talent management space. As the industry continues to evolve from point applications to integrated solutions, AI capabilities will become the core of talent management solutions. The study identifies key AI trends impacting t...

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  3. 31 May 2021  |  North America  |  Market Research

    Machine Learning and Seamless Integrations Drive the North American Mobile Sales Force Automation (SFA) Market

    AI-based Guidance, Real-time Visibility, and Positive Hard-dollar Impacts Create New Growth Opportunities

    This study examines the North American mobile sales force automation market. For the purposes of this study, mobile sales force automation applications are software solutions that extend SFA capabilities to a sales professionals mobile device (smartphone or tablet). These capabilities can range from basic account, opportunity and contact management...

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  4. 25 May 2021  |  North America  |  Tracker

    Internet of Things (IoT) Professional Services Forecast, 2020–2025

    As IoT Becomes More Critical for Enterprises, Professional Services are Key to Driving Value

    While Internet of Things (IoT) adoption is a strategic imperative, companies struggle with decisions related to legacy infrastructures, connectivity architecture and implementation. IoT professional service providers can help companies advance IoT plans by using their expertise and portfolio of solutions. Instead of following a build-and-own approa...

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  5. 13 May 2021  |  North America  |  Market Research

    IoT Start-up Tracker—Digital Retail

    Seamless Integration Between Offline and Online Creates New Growth Opportunities

    The retail industry is increasingly focused on increasing sales and revenue through radical innovation and digital transformation. Frost & Sullivan's Start-Up Tracker is a resource to help the ecosystem participants identify solution providers with offerings that match industry challenges. The Start-Up Tracker provides a rich database of start-up...

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  6. 11 May 2021  |  Latin America  |  Customer Research

    Latin-America Cloud User Survey, 2020

    Strong Support, Simpler Processes, and Cloud Evangelism will Be Crucial for Successful Cloud Adoption and Implementation Post-Pandemic

    Latin American businesses continue to pursue the digital transformation they began several years ago, with a growing percentage of companies adopting new technologies and moving data and applications from on-premises data centers to the cloud. In fact, 2020 represented a tipping point for IT investments in the region, with companies splitting their...

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  7. 11 May 2021  |  South Asia, Middle East & North Africa  |  Market Research

    Innovative Business Models Spur Growth of Middle East ICT Market, Outlook 2021

    Future Growth Potential of the ICT Market Enhanced by Digital Transformation, 5G, and AI

    This research service analyzes the Middle East ICT market. It provides key highlights for 2020 as well as a future outlook till 2025. By industry, the market is segmented into telecommunications and information technology (IT). Major market drivers and restraints are discussed, along with important technology traits. The report also covers the impa...

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  8. 20 Apr 2021  |  Global  |  Market Research

    Transformative Mega Trends to Redefine Next-Generation Digital Infrastructure

    Holistic Colocation and Edge Data Center Strategy Essential for Seamless Customer Experience

    As digital transformation is changing business models, organizations need to leverage real-time intelligence to create and deliver value. Further, next-generation workloads and applications are dependent on extensive near-real-time computation. The large volume of data generated needs to be effectively processed and stored to maximize value. This ...

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  9. 16 Apr 2021  |  North America  |  Market Research

    Post-Pandemic Digital Transformation Creates Opportunities in Data Use and Management

    Highlights from the 2020 Frost & Sullivan Global Cloud User Survey

    The first half of 2020 challenged businesses operationally, hindering many digital transformation initiatives and creating urgent business priorities that centered on productivity, efficiency, and the customer experience in the new environment that the COVID-19 pandemic brought about. To meet these goals, businesses are increasingly relying on data...

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  10. 15 Apr 2021  |  North America  |  Market Research

    IoT Start-Up Tracker—Digital Agriculture

    Need for Increased Productivity and Resource Optimization Creates New Growth Opportunities

    The digital agriculture industry is increasingly focused on improving productivity and driving sustainability through radical innovation and digital transformation. Frost & Sullivan's Start-Up Tracker is a resource to help the ecosystem participants identify solution providers with offerings that match industry challenges. The Start-Up Tracker p...

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    Special Price $1,837.50 save 25 %