IT Services and Applications Market Research Reports

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 07 Dec 2021  |  North America  |  Market Research

    Supply Chain Issues Help Power Highly Competitive North American Mobile Asset Management Market

    Increased Need for Asset Visibility, New Technologies, and Go-To-Market Strategies Drive Industry Growth

    With supply chain issues dominating the news, Mobile Asset Management (MAM) solutions are gaining even more credibility and attention in the North American market. Each year, Frost & Sullivan examines the mobile asset management solution category, defining MAM as solutions that remotely locate, monitor, and manage moveable assets that are outside o...

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  2. 28 Sep 2021  |  North America  |  Market Research

    Hyperscaler Demand Drives the North American Data Center Colocation Services Market

    Businesses’ Digital Transformation, Content Consumption, and Advanced Technologies Fuel Growth in a Mature Market

    The North American data center colocation services market is a mature yet growing market due to the constantly increasing demand for digital services and the continued availability of land, energy, and financial power. It has over 150 providers with a diverse footprint, customer focus (retail and hyperscaler), and capabilities. Some have a global r...

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  3. 24 Sep 2021  |  North America  |  Market Research

    Acquisitions, Vertical Focus, and New Technologies Drive Highly Competitive North American Mobile Field Service Management (FSM) Market

    Changing Workforce and Demanding Customers Help Power New Growth Opportunities

    North American businesses rank mobile field service automation as one of their top areas of enterprise digital solution investment.* Each year, Frost & Sullivan examines this particular solution category in the context of the North American market. For the purposes of this 2021 study, mobile field service management (FSM) applications are defined a...

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  4. 17 Sep 2021  |  North America  |  Market Research

    IoT Start-Up Tracker: Smart Home

    In a Fast-expanding Landscape, Firms Find Growth Leveraging Data

    The IoT is connecting functions in the home, adding intelligence in a drive towards the ideal Smart Home. Smart Home devices and services are not simply connecting but adding intelligence, leveraging automation and optimization to achieve greater efficiency and personalization, and overall they seek to create a seamless and frictionless experience ...

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  5. 08 Jul 2021  |  North America  |  Market Research

    Low-Code Application Platforms Growth Opportunities

    Harnessing the Power of Lines of Business in App Development Fuels Innovation Culture

    As businesses emerge from the pandemic operating environment, they are caught in a strange position of having to resume former foci—like streamlining operations, improving employee productivity, and enhancing the customer experience, but doing so in a wildly different operating environment than they were in 18 months ago. One technology that was ...

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  6. 31 May 2021  |  North America  |  Market Research

    Machine Learning and Seamless Integrations Drive the North American Mobile Sales Force Automation (SFA) Market

    AI-based Guidance, Real-time Visibility, and Positive Hard-dollar Impacts Create New Growth Opportunities

    This study examines the North American mobile sales force automation market. For the purposes of this study, mobile sales force automation applications are software solutions that extend SFA capabilities to a sales professionals mobile device (smartphone or tablet). These capabilities can range from basic account, opportunity and contact management...

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  7. 13 May 2021  |  North America  |  Market Research

    IoT Start-up Tracker—Digital Retail

    Seamless Integration Between Offline and Online Creates New Growth Opportunities

    The retail industry is increasingly focused on increasing sales and revenue through radical innovation and digital transformation. Frost & Sullivan's Start-Up Tracker is a resource to help the ecosystem participants identify solution providers with offerings that match industry challenges. The Start-Up Tracker provides a rich database of start-up...

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  8. 16 Apr 2021  |  North America  |  Market Research

    Post-Pandemic Digital Transformation Creates Opportunities in Data Use and Management

    Highlights from the 2020 Frost & Sullivan Global Cloud User Survey

    The first half of 2020 challenged businesses operationally, hindering many digital transformation initiatives and creating urgent business priorities that centered on productivity, efficiency, and the customer experience in the new environment that the COVID-19 pandemic brought about. To meet these goals, businesses are increasingly relying on data...

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  9. 15 Apr 2021  |  North America  |  Market Research

    IoT Start-Up Tracker—Digital Agriculture

    Need for Increased Productivity and Resource Optimization Creates New Growth Opportunities

    The digital agriculture industry is increasingly focused on improving productivity and driving sustainability through radical innovation and digital transformation. Frost & Sullivan's Start-Up Tracker is a resource to help the ecosystem participants identify solution providers with offerings that match industry challenges. The Start-Up Tracker p...

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  10. 07 Apr 2021  |  North America  |  Market Research

    COVID-19 Pandemic Accelerates Investment in the Global IT/Consumer Electronics eCommerce Market

    Remote Work and Distance Learning Mandates Drive B2B and B2C Technology Strategy

    This research study examines the global electronic commerce (eCommerce) market with a focus on North America and the information technology (IT) and consumer electronics verticals. The report delves into the macro-economic factors affecting the global retail eCommerce market, its growth during the course of the COVID-19 pandemic, as well as the dri...

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