IT Services and Applications Market Research Reports

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 16 Dec 2021  |  Global  |  Customer Research

    Impact of Mobile Devices and Apps on Customer Experience (CX)

    Customer Perspectives on Excelling in CX in a Mobile World

    With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

    $4,950.00
  2. 15 Dec 2021  |  Global  |  Customer Research

    The State of the Cloud 2021: The Hybrid, Multicloud Forms the Foundation to Digital Organizations

    Highlights from the 2021 Frost & Sullivan Global Cloud Survey

    The cloud represents the most critical aspect of digital transformation, according to respondents to the 2021 Frost & Sullivan Global Cloud User survey. As such, companies continue to build out their hybrid, multicloud environments to support strategic business goals, such as agility and improved customer experience. In the tenth annual survey of...

    $4,950.00
  3. 06 Jul 2021  |  Global  |  Tracker

    2021 Update—Total Cellular Internet of Things (IoT) Connectivity Revenue Forecast, 2017-2026

    Although the COVID-19 Pandemic Continues to Affect the IoT Market, Recovery in Anticipated, and the Number of Active Global Cellular IoT Connections is Expected to Reach 3.58 Billion by 2026

    Cellular IoT connectivity is a booming market. It is witnessing rapid growth as 2G and 3G connections are being replaced with 4G-LTE, 5G, and low-power connections. Typically, 4G-LTE and 5G connections are the major revenue generators for cellular network operators. In 2020, global connectivity revenue stood at $47.02 billion. Asia-Pacific accounte...

    $2,450.00
  4. 30 Jun 2021  |  Global  |  Tracker

    2021 Total Cellular Internet of Things (IoT) Connections Breakdown by Connectivity Protocol, 2020–2026

    Cellular IoT Powers Forward as 5G and Low-Power Solutions Come to the Forefront

    The impact of the COVID-19 pandemic continues to reverberate in the Internet of Things (IoT) space. This Frost & Sullivan reforecast of the cellular IoT connections market indicates that there will be more than 3.46 billion active cellular IoT connections by 2026 (globally). In 2020, growth declined to 13.5%, with Asia-Pacific accounting for a larg...

    $2,450.00
  5. 30 Jun 2021  |  Global  |  Tracker

    2021 Update—Total Cellular Internet of Things (IoT) Connections Forecast, 2017–2026

    Although the Impact of the COVID-19 Pandemic Continues to Reverberate in the Internet of Things (IoT) Market, Expected Recovery will Result in 3.58 Billion Active Cellular IoT Connections by 2026

    The impact of the COVID-19 pandemic continues to reverberate in the Internet of Things (IoT) space. This Frost & Sullivan reforecast of the cellular IoT connections market indicates that there will be more than 3.46 billion active cellular IoT connections by 2026 (globally). In 2020, growth declined to 13.5%, with Asia-Pacific accounting for a larg...

    $2,450.00
  6. 16 Jun 2021  |  Global  |  Tracker

    2021 Update: Total Internet of Things (IoT) Device Forecast, 2020-2026

    Although the Impact of COVID-19 Continues to Reverberate in the Internet of Things (IoT) Market, with the Expected Recovery in Coming Years there will be Over 65 Billion Devices Active Globally by 2026

    This study is an updated IoT Device forecast with 2020 as the base year. The forecast accounts for the impact of the COVID-19 pandemic on the adoption and implementation of IoT devices in 2021 and beyond. The study is a detailed forecast of the total number of IoT devices globally. The study is broken out by region: North America, Asia-Pacific, Eur...

    $2,450.00
  7. 16 Jun 2021  |  Europe  |  Customer Research

    Frost & Sullivan Cloud User Survey, European Edition, 2020

    Survey Results Indicate the Impact of the Ongoing COVID-19 Pandemic on European Enterprises, their Technology Programs, and their Journey to the Cloud

    The 2020 Frost & Sullivan Cloud User Survey (European Edition) reveals the impact of the COVID-19 pandemic on European enterprises priorities and technology investments. Conducted in August 2020, the survey garnered responses from 434 IT and business decision-makers from 4 European countries, namely France, Germany, the United Kingdom, and Spain. ...

    $4,950.00
  8. 07 Jun 2021  |  Global  |  Tracker

    Internet of Things (IoT) Platforms and Software Forecast, 2020-2025

    As IoT becomes Pervasive in Different Verticals, Platforms and Software are the Enablers for Smart Solutions and thus Drive Growth Opportunities in the Entire Ecosystem

    The Internet of Things (IoT) extends Internet connectivity beyond traditional devices like desktop and laptop computers, smartphones, and tablets, to other devices that use embedded technology to communicate and interact over the Internet. IoT platforms are the building blocks of IoT solutions, offering multiple services such as application enable...

    $2,450.00
  9. 25 May 2021  |  North America  |  Tracker

    Internet of Things (IoT) Professional Services Forecast, 2020–2025

    As IoT Becomes More Critical for Enterprises, Professional Services are Key to Driving Value

    While Internet of Things (IoT) adoption is a strategic imperative, companies struggle with decisions related to legacy infrastructures, connectivity architecture and implementation. IoT professional service providers can help companies advance IoT plans by using their expertise and portfolio of solutions. Instead of following a build-and-own approa...

    $2,450.00
  10. 11 May 2021  |  Latin America  |  Customer Research

    Latin-America Cloud User Survey, 2020

    Strong Support, Simpler Processes, and Cloud Evangelism will Be Crucial for Successful Cloud Adoption and Implementation Post-Pandemic

    Latin American businesses continue to pursue the digital transformation they began several years ago, with a growing percentage of companies adopting new technologies and moving data and applications from on-premises data centers to the cloud. In fact, 2020 represented a tipping point for IT investments in the region, with companies splitting their...

    $4,950.00