IT Services and Applications

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 19 Aug 2014  |  Africa  |  Market Research

    Overall Cloud Computing Market in South Africa and Kenya

    Market Set for Exponential Growth as Enterprises Move to Outsource Services

    This research analyses the cloud services in South Africa and Kenya. It provides an insight into the current and predicted future status of the cloud computing services and also the key market trends. The research focuses on the types of cloud computing services offered in both countries and the main participants in this space. While the South Afri...

    $4,950.00
  2. 30 May 2014  |  North America  |  Customer Research

    The Impact of Social Media on External Communications in the Corporate Environment

    Uncovering Use Prevalence and Methods of Organizational Use

    The primary aim of this research service is to gauge the use trends of social networking within a business context, specifically related to external communications. The study analyzes how social media is used to drive external client relations, measures the prevalence of social media engagement tool use, evaluates social media engagement tools, and...

    $10,000.00
  3. 28 May 2014  |  North America  |  Market Research

    The Effect of Social Media on Communications within the Corporate Environment

    Uncovering Usage Prevalence and Methods of Organizational Implementation

    The primary aim of this research is to gauge the usage trends of social networking within a business context, specifically related to internal and external communications. It covers drivers for social media use, prevalence of social media engagement, and management tool usage. Overall, 90% of respondents use social media for external communications...

    $10,000.00
  4. 23 May 2014  |  North America  |  Customer Research

    The Impact of Social Media on Internal Communications in the Corporate Environment

    Uncovering Use Prevalence and Methods of Organizational Use

    The primary aim of this research is to gauge the use trends of social networking within a business context, specifically related to internal communications. The study covers drivers for social media use, prevalence of engagement, and management tool use as well as factors used to determine social media. About 60% of companies use social media for i...

    $10,000.00
  5. 20 May 2014  |  Africa  |  Market Research

    Big Data Outlook in Africa

    How are African Companies Deriving Value from Big Data?

    Big Data solutions are emerging across Africa, driven by increased connectivity and Internet usage, the rapid proliferation of connected devices and the continued investment in Africa-specific innovations. However, the threat of data overload continues to challenge potential adoption as businesses are still struggling to pinpoint how best to moneti...

    $4,950.00
  6. 23 Apr 2014  |  North America  |  Customer Research

    The Future of Mobile Solutions from a Customer PerspectiveUnited States and Europe

    Growth Opportunities in 5 Key Industries

    The overall research objective of the survey conducted during the 4th quarter 2013 was to measure the current use and future decision-making behavior toward IT technologies, specifically mobile solutions such as mobile software applications, machine-to-machine (M2M) communications, and mobile device management (MDM). Segmenting the current and fore...

    $2,450.00
  7. 13 Feb 2014  |  Africa  |  Market Research

    South African Data Centre Market

    Cloud Computing Set to Drive the Next Wave of Growth

    The South African data centre market is fast maturing, and it is viewed by service providers as an exciting market with endless opportunities. Companies are seeking to transform from a capital expenditure model to operating expenditure model by reducing their total cost of ownership. The result has, therefore, been a more prominent move towards dat...

    $9,400.00
  8. 22 Jan 2014  |  Africa  |  Market Research

    Hosted IP Telephony and Unified Communications Including Video Conferencing and Tele-presence in South Africa

    Increasing Bandwidth Availability and Pay-as-you-go Infrastructure Purchasing Spur Investments

    This research service is an analysis of the hosted IP telephony and unified communications (UC) market in South Africa. The study essentially takes a comprehensive assessment of market development for hosted/cloud-based UC and collaboration systems. While traditional, on-premise systems are maturing, having been in existence in South Africa for a n...

    $2,450.00
  9. 10 Jan 2014  |  North America  |  Customer Research

    The Future of Enterprise Communications from a Customer Perspective

    Opportunities in the 5 Key Markets in the United States and Europe

    The overall research objective of the following study was to measure the current use and future decision making behavior toward IT technologies, specifically: audio conferencing, business grade softphones, consumer softphones, headsets, IP telephony, TDM phones, unified communications client, video and web conferencing. It turns out that many IT ma...

    $2,450.00