IT Services and Applications

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 30 Dec 2014  |  Latin America  |  Market Research

    Strategic Analysis of the Brazilian Companies Investments in ICT

    A Deep Analysis of Current and Future Investments in Brazil Regarding IT and Telecom Trends

    Frost & Sullivan surveyed 313 Brazilian companies in order to understand their current and future ICT investments, drivers, restraints, and their perceptions about trends such as cloud computing and Big Data analytics.

    $7,500.00
  2. 27 Oct 2014  |  Latin America  |  Market Research

    Hot TopicRetail IT Trends in Brazil

    How Technology Impacts the Retail Sector in the Customer Era

    In this Hot Topic, Frost & Sullivan identifies key areas across the retail sector where the benefits of technology are most acutely felt. It analyzes the key drivers and restraints for technology adoption by retailers and identifies major IT trends in the sector in Brazil, such as online commerce, social networks, RFID, analytics and omni channel i...

    $1,500.00
  3. 03 Oct 2014  |  Latin America  |  Market Research

    Analysis of the Latin American Managed Security Services Market

    Trends and threats will drive the Latin American market

    As new trends and technologies are being implemented and utilized by Latin American companies, new and complex vulnerabilities are becoming a reality. As such, MSS services are becoming increasingly important. Although budget for security is still a problem, as most companies are not able to gauge the return on investment (ROI) that investing in se...

    $6,950.00
  4. 25 Sep 2014  |  Latin America  |  Market Research

    Analysis of the Latin American Information Technology (IT) Infrastructure Outsourcing Services Market

    Maturity of the Latin American Market Drives New Investments in Outsourcing

    The IT infrastructure outsourcing market in Latin America is becoming more mature. Companies are understanding the benefits of outsourcing, and focusing instead on the core business, reducing costs, thus, following the strategy to turn capital expenditure (CAPEX) into operational expenditure (OPEX), instead of investing money in expanding capacity,...

    $6,950.00
  5. 10 Sep 2014  |  Latin America  |  Market Research

    The Embedded Classroom: IT Trends in the Brazilian Education Sector

    New Tech-based Business Models Transform Teaching and Learning

    The Brazilian education sector is in the global spotlight, capturing the attention of foreign and local investors as well as companies within the sector, and, in turn, driving intense merger and acquisition (M&A) and investment activity. In this hot topic, Frost & Sullivan identifies key areas where the benefits of technology in education are most ...

    $1,500.00
  6. 20 Aug 2014  |  Latin America  |  Market Research

    Virtual Agents in the Latin American Market

    Companies Win 3 WaysOperational Costs Drop, Productivity Rises, and Customer Interaction Improves

    The development of new, diverse channels such as the interactive voice response (IVR), social media, chat, and short message service (SMS) has driven customers to demand more qualified, personalized services, which has led to a greater adoption of virtual agent (VA) applications. Furthermore, specifically in Brazil, the increase in purchase power h...

    $1,500.00
  7. 19 Aug 2014  |  Africa  |  Market Research

    Overall Cloud Computing Market in South Africa and Kenya

    Market Set for Exponential Growth as Enterprises Move to Outsource Services

    This research analyses the cloud services in South Africa and Kenya. It provides an insight into the current and predicted future status of the cloud computing services and also the key market trends. The research focuses on the types of cloud computing services offered in both countries and the main participants in this space. While the South Afri...

    $4,950.00
  8. 20 May 2014  |  Africa  |  Market Research

    Big Data Outlook in Africa

    How are African Companies Deriving Value from Big Data?

    Big Data solutions are emerging across Africa, driven by increased connectivity and Internet usage, the rapid proliferation of connected devices and the continued investment in Africa-specific innovations. However, the threat of data overload continues to challenge potential adoption as businesses are still struggling to pinpoint how best to moneti...

    $4,950.00
  9. 26 Feb 2014  |  Latin America  |  Market Research

    Analysis of the Brazilian Cloud Computing Market

    Current Scenario and Future Outlook on Cloud Computing in Brazil

    In the nascent market of cloud computing in Brazil, SaaS holds the largest share of IT services outsourced and IaaS is close behind. Meanwhile, PaaS has become a viable market opportunity. This market insight covers the Brazilian cloud computing market, including the market overview, drivers, restraints, trends, competitive analysis, and forecasts ...

    $1,500.00
  10. 26 Feb 2014  |  Latin America  |  Market Research

    Hot TopicInternet of Things (IoT) World Forum in Barcelona

    Cisco Event Analysis

    During October 2931, 2013, Cisco hosted the Internet of Things (IoT) World Forum in Barcelona, Spain. This 2 and a half-day event was designed for the official launch of IoT globally, and its focus was to explore the size of the opportunity in key market verticals. This Hot Topic summarizes this event and offers analysis regarding the role of the ...

    $1,500.00