IT Services and Applications Market Research Reports

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 06 Dec 2017  |  Africa  |  Market Research

    South African BPO Market, 2017

    A Global Perspective on What Companies Need to Know to Survive in a Digital World

    Digital transformation is a journey, but one that companies need to embark on if they are to survive not just the onslaught of traditional competition, but new market entrants. It is also a necessary component in keeping pace with the rapidly changing consumer base. South Africa’s customer service delivery is predominantly dominated by the BPO ma...

    $1,500.00
  2. 05 Dec 2017  |  Africa  |  Market Research

    South Africa ICT Enterprise Spend in Oil and Gas Sector, Forecast to 2019

    Emerging Trends such as ERP Software, Cloud Technology and Enterprise Collaboration Software Will Shape the Oil and Gas Sector by 2019

    The focus of this research service is to understand the key areas of IT spend within the oil and gas sector in South Africa with the objective of highlighting key areas of opportunities for the IT Service providers. The objective is to provide an overview of South Africa’s Macro- environment and its impact on the oil and gas industry; provide ins...

    $1,500.00
  3. 29 Nov 2017  |  Africa  |  Market Research

    African Artificial Intelligence (AI) Market, 2016

    Chatbots Central to Developing an Intelligently Automated Service Delivery Model

    This study provides an analysis of the African Artificial Intelligence (AI) market. The stakeholder scope includes international technology corporations and African start-ups; technology scope includes computer vision, deep learning, machine learning, natural language processing, neural networks, predictive analytics, and robotics; and the end-user...

    $3,000.00
  4. 11 Oct 2017  |  Africa  |  Market Research

    African Oil & Gas Industry Digital Transformation, 2016

    Understanding Digital Transformation in the Context of Africa's Oil & Gas Industry

    Data acquisition (DAQ) systems are growing exponentially in complexity due to technology convergence and the advent of the Internet of Things (IoT). In addition, the technical engineering deficit in organizations across industries is growing. Comprehensive DAQ systems and innovative software solutions and services will be in high demand by engineer...

    $1,500.00
  5. 06 Oct 2017  |  South Asia, Middle East & North Africa  |  Market Research

    Kuwait Cloud Computing Market—Macro Outlook and Technology Trends, 2017

    Cloud Service Providers’ Association with Telcos Critical to Expand Portfolio

    This Industry Docket explores opportunities for infrastructure development in the cloud market including planning and implementing best practices in Kuwait. Recent changes in the country's legislation allow to international IT service and cloud providers like IBM to set up shop. This provides an opportunity for SMEs in Kuwait to leverage global s...

    $1,500.00
  6. 28 Sep 2017  |  South Asia, Middle East & North Africa  |  Market Research

    Enterprise Trends for UCaaS solutions Market

    Transforming the workplace by moving communication solutions to the cloud

    This Industry docket covers the trends in Indian Unified Communications (UC) Applications and UC Services market. It also provides insights into the on premise vs the hosted UC adoption in the enterprises. The research also cover the adoption by various verticals. Also, taking into perspective the end user needs, the docket also anlayzes the needs...

    $1,500.00
  7. 28 Sep 2017  |  South Asia, Middle East & North Africa  |  Market Research

    Telco Datacenter and Cloud Services Market—Translating New Capabilities into New Revenue

    How Telcos are using the Datacenters and cloud to unlock the core network and offer digital transformation services

    Although India is one of the fastest growing mobile and broadband markets in the world, telcos in India face challenges on a number of fronts: an intensively competitive market with a large number of players, declining fixed-line revenues, increasing mobile customer churn brought about by mobile number portability, declining mobile revenue per user...

    $1,500.00
  8. 21 Sep 2017  |  Africa  |  Market Research

    South Africa ICT Enterprise Spend in Healthcare, Forecast to 2019

    Streamlining and Simplifying IT Solutions across the Healthcare Value Chain is the Core Focus that will be Shaping the Healthcare Sector by 2019

    The focus of this research is to understand the key areas of IT spend within the healthcare sector in South Africa with the objective of highlighting key areas of opportunities for the IT Service providers. The objective is to provide an overview of South Africa’s Macro- environment and its impact on the healthcare industry; provide insights into...

    $1,500.00
  9. 18 Sep 2017  |  Africa  |  Market Research

    ICT Enterprise Spend in Mining, South Africa, Forecast to 2019

    Emerging Trends such as Cloud Based Services, Cellular Connectivity and Industry Specific Technologies Expected to the Shape the Mining Sector by 2019

    The focus of this research is to understand the key areas of IT spend within the mining sector in South Africa with the objective of highlighting key areas of opportunities for the IT Service providers. The objective is to provide an overview of South Africa’s Macro- environment and its impact on the mining industry, provide insights into the Min...

    $1,500.00
  10. 07 Aug 2017  |  Africa  |  Market Research

    ICT Enterprise Spend in Banking and Financial Services, South Africa, Forecast to 2019

    Emerging Trends such as Branch of the Future, Omni-Channel Engagement, Mobile Banking, and Big Data Analytics to Shape the Banking and Financial Secto

    The focus of this insight is to understand the key areas of IT spend within the banking and financial services (BFS) sector in South Africa with the aim of highlighting chief areas of opportunities for the IT service providers. The objectives are to provide an overview of South Africa’s macro-environment and its impact on the BFS industry; offer ...

    $1,500.00