Mega Trends

The research service analyses the contact centre market in EMEA and evaluates its market opportunity. It examines the market dynamics, identifies key opportunities, provides country/region specific analysis and recommends strategies to capatalise on the potential business opportunities. The study analyses the IP Contact Centre market. It explains A...

SIP is the most widely accepted standard for VoIP. It facilitates convergent multimedia/multi-modal communications. It allows the integration of people, information, location and technology: thus paving the way for unified communication with ubiquitous access.

In recent years, as telecom service providers have increased their attention to the security of their core asset - the telecommunication network infrastructure - security deficiencies in network element management systems have received increased attention as well. In particular, several new initiatives are underway to secure access to network eleme...

This research service examines the threat scenario posed by the Next-Generation technologies, applications and services and asks: Is there a future for the audio conferencing service provider, and what will that be? We analyse the strategy alternatives of the CSPs, in face of this threat to the major revenue stream of reservationless audio confere...

This research service talks about storage virtualization and the technologies enabling them. Drivers, challenges and recommendations have also been given in this research service.

This research service provides an assessment of wireless technologies that enable multimedia services.

This research service analyzes the recent trends and developments pertaining to green data centers and offers strategies and recommendation for the relevant market segments.

Social networking is relevant for business use as it enables employees to network with each other and exchange knowledge. This study gauges social networking usage trends in a business context -- specifically, how social networking is being used in the corporate world, how often, and to what gains. Supporting these primary objectives, this resea...