SMAC

  1. Most organizations understand the direct correlation between customer experience and business performance. The question is how to make those experiences pay off even more through higher revenue per interaction. This SPIE report analyzes how smart companies are achieving just these types of results through artificial intelligence (A.I.) and other te...

    $3,000.00
  2. 20 Apr 2016  |  North America

    Big Data and Analytics in Customer Service, 2016

    Analytics Emerges as Fastest Growing Segment of Customer Contact, Redefines Company Engagement with Customers

    The Big Data and Analytics market is diverse, with hundreds of solution providers in varying segments, but until recently the practical application of Big Data within customer contact was marginal at best. This is now changing as analytics is the fastest growing segment of customer contact, and the key driver in transforming the way companies enga...

    $1,500.00
  3. 11 Apr 2016  |  Europe

    Convergence of Artificial Intelligence (AI) and Agriculture

    Move to Balance Spiraling Food Needs with Minimized Environmental Impact Gains Momentum with Precision Agriculture, Agricultural Drones, Vertical Farming and, Driverless Tractors

    The world population will grow from 7.3 billion people today to 8.2 billion by 2025, and 9.7 billion by 2050. As a society, we will need to produce 70% more food than is currently produced today. The agricultural Industry requires a revolution and artificial intelligence is that revolution. Artificial intelligence will drive five use cases that wil...

    $1,500.00
  4. 11 Apr 2016  |  Europe

    Convergence of Artificial Intelligence (AI) and the Finance Industry

    Robo-trading, Robo-advisors, Consumer Smart Wallets, Insurance, and Fraud Analytics Set the Stage for Massive Disruption

    It is difficult to understand what is happening in the field of artificial intelligence (AI). New developments seem to happen weekly, and vendors use different words to describe their products. Within financial services, some companies use the term Big Data analytics while others use machine learning technologies or artificial intelligent agents. T...

    $1,500.00
  5. 16 Mar 2016  |  Latin America

    Latin American Hosted and Cloud Contact Center Market, Forecast to 2020

    Flexibility and Scalability Concerns to Catalyze Uptake of Cloud Model

    This market analysis research provides market sizing, forecasts and trends for hosted and cloud contact center services. This includes public cloud services as well as dedicated hosted solutions. The base year for the study is 2015. The market segments covered are: hosted IVR, hosted ICR, hosted outbound contact, and hosted agent performance optimi...

    $4,950.00
  6. 11 Mar 2016  |  North America

    Cloud-Enabling Enterprise Resource Planning (ERP) Overview

    Cloud ERP System Providers to Leverage Demand for Agile, Feature-rich, OPEX Pricing Models

    Cloud ERP has emerged as an agile, dynamic, flexible, cost effective, and swift-to-implement alternative to traditional legacy on-premise ERP software. Cloud ERP systems are still maturing, however, and as a result they have not been fully embraced by the market. But the signs clearly point to more cloud ERP development, adoption, and growth goin...

    $1,500.00
  7. 03 Mar 2016  |  North America

    Big Data and Analytics Market Outlook

    Privacy Concerns to be at Core of Future Growth Strategies, Co-ordination between Government, Industry and Consumers Critical to Designing Workable Privacy Solutions

    The BDA market is increasingly focusing on privacy. The breakneck pace of change with regard to privacy regulations, and a lack of historical perspective among many when it comes to current notions of privacy, cries out for focused analysis on the state of the market with regard to privacy, and what organizations should do about it. That is the int...

    $5,000.00
  8. 26 Feb 2016  |  North America

    Data Explosion Escalating Healthcare’s Cyber Risk

    Digital Transformation and Cyber Defenses Should March as One

    The information essential in the delivery of health and wellness services also attracts others intent on profiting by fraudulent use. Moreover, deepening pools of digitized information; the broad ecosystem of interconnected participants in the end-to-end development, delivery, and payment of health services; and the openness necessary to satisfy co...

    $3,000.00
  9. 24 Feb 2016  |  Europe

    Network-enabled Cloud Market in Europe, 2015

    Hybrid Deployments and Security Requirements Generate Demand for Enhanced Cloud Connectivity

    With the evolution of the cloud market, enterprises increasingly want more than scalability. They want operational stability and predictability as well. Recognizing the importance of the network, cloud providers are focussing on improving the network architecture connecting to their cloud platform. In this research service, the growing importance o...

    $3,000.00
  10. 23 Feb 2016  |  Global

    Global Customer Analytics Markets, Forecast to 2020

    Predictive Customer Analytics to take Customer Intelligence to Whole New Level, Emerges as Cornerstone of Enterprise Profitability and Productivity

    In todays fast changing environment, an organizations competitive advantage lies in its ability to readily leverage both its internal and external data to produce value for its customer. The primary objective of most organizations is to be profitable and sustainable, and the key to achieving this is the maximizing and enhancing of its customer li...

    $3,000.00