SMAC Market Research Reports

16 Mar 2016  |  Latin America  |  Market Research

Latin American Hosted and Cloud Contact Center Market, Forecast to 2020

Flexibility and Scalability Concerns to Catalyze Uptake of Cloud Model

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This market analysis research provides market sizing, forecasts and trends for hosted and cloud contact center services. This includes public cloud services as well as dedicated hosted solutions. The base year for the study is 2015. The market segments covered are: hosted IVR, hosted ICR, hosted outbound contact, and hosted agent performance optimi...

Cloud ERP has emerged as an agile, dynamic, flexible, cost effective, and swift-to-implement alternative to traditional legacy on-premise ERP software. Cloud ERP systems are still maturing, however, and as a result they have not been fully embraced by the market. But the signs clearly point to more cloud ERP development, adoption, and growth goin...

The BDA market is increasingly focusing on privacy. The breakneck pace of change with regard to privacy regulations, and a lack of historical perspective among many when it comes to current notions of privacy, cries out for focused analysis on the state of the market with regard to privacy, and what organizations should do about it. That is the int...

The information essential in the delivery of health and wellness services also attracts others intent on profiting by fraudulent use. Moreover, deepening pools of digitized information; the broad ecosystem of interconnected participants in the end-to-end development, delivery, and payment of health services; and the openness necessary to satisfy co...

With the evolution of the cloud market, enterprises increasingly want more than scalability. They want operational stability and predictability as well. Recognizing the importance of the network, cloud providers are focussing on improving the network architecture connecting to their cloud platform. In this research service, the growing importance o...

In todays fast changing environment, an organizations competitive advantage lies in its ability to readily leverage both its internal and external data to produce value for its customer. The primary objective of most organizations is to be profitable and sustainable, and the key to achieving this is the maximizing and enhancing of its customer li...

The Operations, Orchestration, Data Analytics and Monetization (ODAM) applications that depend on timely, relevant data to support the CSP business are critical if CSPs are to evolve into the service innovators they must become. ODAM applications also provide the flexibility and real-time operational response that CSPs need to bring new services to...

Database-as-a-Service (DBaaS) is a cloud-based approach to the management and storage of data. By placing the database software and associated management functions in the cloud, DBaaS enables databases to scale elastically on-demand. It also removes the management of the database software—such as updates, patches, or security measures—from the ...

The research service presents an analysis of the current state of the Big Data and analytics market in Brazil, Colombia, and Mexico. The immeasurable amount of data (unstructured and structured) being generated every second globally from an increasing number of sources has changed the competitive environment and hence, the organizations’ way of t...