SMAC Market Research Reports

Despite some of the positive commentary about the quality of Twitter's NFL live stream, there has been much less discussion about the user interface experience or the fact that Twitter can’t cover its licensing costs via any advertising model. What Twitter is doing with the NFL games is interesting, but it lacks engagement and is a loss leader fo...

With new technology advances that are fast evolving, the manufacturing sector is uncovering significant opportunities for improvement. Lean manufacturing, cost reductions, workforce demographics, and increasing importance given to innovation-centric business models are amongst the key factors and trends driving manufacturing providers to look at mo...

The global industry for delivery of quality healthcare is undergoing a transformation from being provider-centric solution to being a more patient-centric solution that focus more on the outcomes and value of care delivered. This Research Service (RS) extensively evaluates a business case for technologies that can be leveraged to design hospitals ...

The Brazilian and Mexican mobile device management (MDM) market reached $45.8 million in revenue in 2015. The Latin American market is in a nascent phase compared to other regions such as North America and Europe, presenting opportunities for new entrants, investments, mergers and acquisitions (M&As), and for existing integrators to increase their ...

Business Intelligence (BI) is emerging as an essential tool for enterprises to gain real-time insights on key business indicators. Technology evolution is driving the development of innovative applications, fueling informed business decision making. This research service focuses on enabling technologies that are transforming the BI space. The rese...

In this SPIE, we examine two such management software providers—Accelerite and Embotics—showcasing their platforms and capabilities. Both Accelerite and Embotics seek to help enterprises manage infrastructures across multiple deployment models and providers. In addition to delving into each provider’s solutions, we discuss the potential for s...

This paper examines the state of AI business rationalization, and looks at one company, IBM, that is attempting to provide support to business leaders presented with the decision to adopt AI solutions.

Most organizations understand the direct correlation between customer experience and business performance. The question is how to make those experiences pay off even more through higher revenue per interaction. This SPIE report analyzes how smart companies are achieving just these types of results through artificial intelligence (A.I.) and other te...

The Big Data and Analytics market is diverse, with hundreds of solution providers in varying segments, but until recently the practical application of Big Data within customer contact was marginal at best. This is now changing as analytics is the fastest growing segment of customer contact, and the key driver in transforming the way companies enga...