Region : North AmericaMany companies seeking to optimize cost in their support operations “offshored” their helpdesks over the past decade. Yet, the backlash over poor customer experiences, many rooted in language barriers, has caused many firms to bring their support operations back “onshore,” with native English speakers manning the phones. This still, however...
Feb 2018Each new technology—such as Network Functions Virtualization (NFV), Centralized Radio Access Network (C-RAN) and the emerging fronthaul network—risks creating more instances of telecom’s most persistent hurdle: operational silos. One company focusing on the challenge of providing end-to-end visibility in next-generation networks, and thus aim...
Feb 2018Demand for cybersecurity solutions continues to grow, but actual solutions that lead to resilient risk reduction have been elusive. Consequently, Stratecast maintains that buyers of cybersecurity solutions will be casting a wider net on how they address cybersecurity risk and who they choose as trusted partners. In this insight Stratecast examines ...
Jan 2018When considering the need for identity and access management (IAM) solutions, security comes first to mind, as it should. However, when deciding when, how, and with whom to invest in any identity-based software solutions, and how to justify the investment to the accounting department, there is another compelling consideration; one that has been the...
Jan 2018Many of the dynamics set in place by net neutrality’s brief life will take time to play out. For example, investment in content creation rather than broadband deployment will take time to consummate. However, Stratecast expects to see significant changes in network operator behavior in the shorter term. These changes will likely be good for consu...
Jan 2018As new technologies enter the market, consumers are increasingly willing to consider a connected home as a possible living environment. This report examines the state of the connected home market, illuminates some of the barriers to growth, and considers some of the companies that are delivering solutions to transcend those barriers. The discussion...USD 3,500.00Read More
Jan 2018This report looks deeper into the omni-channel customer experience, and explains why the transition from CSP to digital service provider (DSP) involves enhancing systems, modifying workflows, and redefining work center responsibilities. The report identifies how support of the omni-channel mindset does not necessarily mean a total systems replaceme...
Region : North AmericaIn this report, Stratecast takes a look at four storage solution providers who have introduced interesting and innovative technologies to the market. One is using software to solve hardware limitations in a new way. Two use different approaches to address the challenge of hybrid storage, finding ways to mask incompatibilities in storage formats, an...
Jan 2018This report examines OTT service providers that are disrupting their industries, and the impacts that may take effect from the recent FCC vote to eliminate net neutrality.USD 4,950.00Read More
Dec 2017Since developments at Tableau have the potential to be market-making and economy-shaking, Stratecast sought to better understand current and upcoming developments at Tableau by attending the company’s recent annual global conference in October 2017 in Las Vegas. This is not, however, a typical show recap report in terms of either timing or conten...USD 3,500.00Read More