Telecom

Growing Internet ubiquity across the world has resulted in endless possibilities for businesses and consumers. Connected living has become a reality. There will be at least 80 billion connected devices by 2020; and 10 connected devices for each household. The size of the Internet economy will reach $14.7 trillion; the digital economy will be augmented by IoT.

In this backdrop, the telecom industry is facing increasing competition, market saturation, and commoditization of technology-- challenging telcos to differentiate themselves with innovative services and applications. The rise in technological savviness in consumers and increasingly sophisticated technologies reaching masses has led to intra-industry and cross industry competition across several segments of the telecommunications sector to provide more end-to-end solutions.

Frost & Sullivan’s Telecommunications research and consulting programs look evolutions of hardware and software, with focus on the services built on these technologies. This provides unique insights into the competitive dynamics of the market, detailed assessments of market opportunities, pricing strategies, demand trends, and technological developments, as well as applications and best practices for the industry.

We work closely with the world’s leading telecom firms, hardware manufacturers, service providers, OEMs and new age disruptors to build tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of enterprise and consumer telecommunications industry.

  1. 01 Jun 2023  |  North America

    Long-Term Impacts of Evolving Cloud Communications Trends on Telecom Operators

    Trusted Voice and Integration Services Drive Growth for Providers in a Collaboration-First Market

    Frost & Sullivan’s 2023 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations’ priorities: • Current communications and collaboration technology adoption rates and future adoption plans • Current adoption and future demand for Microsoft Teams Phone and Microsoft Teams Phone Mobile, as ...

    $4,950.00
  2. 16 May 2023  |  Global

    Programmable Communications Outlook and Opportunities

    API Driven Communications Power Next Generation Customer and Employee Experiences

    Frost & Sullivan defines programmable communications as any service or solution that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications, business process or workflow automations. Through application programming interfaces (APIs), programmable communications expose c...

    $4,950.00
  3. 26 Apr 2023  |  Global

    Evaluating Demand for PBX Functionality and PSTN Connectivity

    Is the Future of Business Call Control Mobile?

    Frost & Sullivan’s 2023 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations’ priorities: • Current communications and collaboration technology adoption rates and future adoption plans • Demand for private branch exchange (PBX) and cloud/mobile PBX functionality • Evolution of enter...

    $4,950.00
  4. 30 Mar 2023  |  North America

    2023 UCC Buyers’ Perspectives

    Digital Technology Investment Plans are Strong Amid Trying Macro Conditions

    As the pandemic fades there are questions about the sustainability of remote and hybrid work, how to modify office real estate to support remote work and better employee engagement. IT decision maker input in Frost & Sullivan's latest survey provides answers. Business leaders are confident that remote work is solidified as a norm, and that supporti...

    $4,950.00
  5. 20 Dec 2022  |  North America

    Empowering Frontline Workers to Drive Business Transformation

    UC Buyers’ Perspective on Equipping Frontline Workers with Digital Communications and Collaboration Tools

    Frontline workers are a key part of the workforce in the majority of organizations. Out of approximately two and a half billion non-desk/frontline workers around the world, an estimated one billion require tailored communications and collaboration tools to complete their job tasks. There is no perfect definition of frontline workers. Generally, ...

    $4,950.00

    Special Price $4,455.00 save 10 %

  6. 15 Jun 2022  |  North America

    Future of Hybrid Work—Investment Priorities for the Workplace and Video Conferencing

    IT Decision Makers Reveal Investment Plans For 2022 and Beyond

    The workplace is being rewired and the opportunity is immense. The last two years have revealed that employees can be equally, if not more, productive working from home. This has led to permanent shifts in the relevance of the physical office and the role of remote work in the workplace. The next phase of re-imagining hybrid work is, however, not ...

    $4,950.00

    Special Price $4,207.50 save 15 %

  7. 07 Jun 2022  |  North America

    Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Retail Industry

    Rich-media Collaboration, Omnichannel Contact Center, UCC Integration with Vertical-specific Solutions Help To Serve Customers Efficiently

    Retail sales are an important economic indicator because consumer spending reflects the strength of an economy and its fundamentals. Retailers are expected to invest in transformative technologies to prepare for unexpected events, new emergencies and build resilience. Currently, among the primary focal areas for retailers is to build e-commerce cap...

    $4,950.00

    Special Price $4,207.50 save 15 %

  8. 24 May 2022  |  Global

    Evaluating Mobile Communications Solutions for the Hybrid Workforce

    Novel Solution Designs Address Important Market Gaps

    Over the past two decades, mobile communications have become an indelible part of most people’s personal and business lives. The benefits of mobile communications in driving productivity and efficiencies in modern organizations are hard to miss as workforces become increasingly distributed and mobile. However, few organizations employ robust mobi...

    $4,950.00

    Special Price $4,207.50 save 15 %

  9. 22 Apr 2022  |  Global

    Programmable Communications Outlook and Opportunities

    CPaaS and APIs Will Drive CX Enhancements and Business Process Automation Beyond COVID-19

    Frost & Sullivan defines programmable communications as any service or solution that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications, business process or workflow automations. Through application programming interfaces (APIs), programmable communications expose c...

    $4,950.00

    Special Price $4,207.50 save 15 %

  10. 22 Apr 2022  |  Global

    UCC Investment Priorities for 2022 and Beyond

    IT Decision Makers Reveal Investment Plans for the Next Normal

    In the 2022 Unified Communications and Collaboration Industry Outlook, Frost & Sullivan's Connected Work research team keeps its fingers on the pulse of IT decision makers (ITDMs) across regions, industries and organization sizes. We surveyed thousands of ITDMs about their current unified communications and collaboration technology adoption status,...

    $4,950.00

    Special Price $4,207.50 save 15 %