Unified Communications and Collaboration (UCC) Market Research Reports

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

  1. 19 Nov 2013  |  Global  |  Market Research

    Analysis of the Global Web Conferencing Market

    Growing Competition and Price Pressures Push Vendors to Seek New Ways to Differentiate

    The global web conferencing market is experiencing significant shifts with emergence of new services, mobility, and social collaboration disrupting the status quo to create new opportunities. Demand for web conferencing has increased significantly as companies implement efficient collaboration across dispersed teams. Improved user experiences and e...

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  2. 15 Nov 2013  |  Europe  |  Market Research

    Europe Video Conferencing Services Market

    Strong Growth Predicted Despite Recessionary Environment

    This research study presents an analysis of the Video Conferencing Services Market in Europe. The study discusses key market trends, drivers, restraints, and provides market sizing and forecasts for the European market. Regional breakdowns include UK, France, Germany, Spain, Italy, Benelux, Nordics, and Rest of Europe. The study also provides marke...

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  3. 11 Nov 2013  |  North America  |  Market Research

    North American Audio Conferencing Services Market

    Enhancing Audio with a Visual Component Boost Adoption

    This study provides an in-depth analysis of the North American audio conferencing services market. The mature North American audio conferencing services market has now become the foundation of more complex unified communications and collaboration services offerings. As part of this analysis, Frost & Sullivan has identified market drivers, restraint...

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  4. 08 Nov 2013  |  South Asia, Middle East & North Africa  |  Market Research

    The Middle East Unified Communications Market

    Consolidation of Participants in the Ecosystem is Leading to UC Market Development.

    Increasing investments to optimize the communication infrastructure, desire to reduce travelling costs, SMB adoption of UC, and a shift towards mobile applications are likely to be the key drivers for the unified communications market in the Middle East. Enterprise telephony, video conferencing, contact centers, and mobility are expected to be the ...

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  5. 07 Nov 2013  |  Europe  |  Market Research

    Analysis of the European Audio Conferencing Services Market

    Increase in Volume of Minutes to Offset Price Decline in the Near Term

    This research study presents an analysis of the Audio Conferencing Services Market in Europe. The study discusses key market trends, drivers, and restraints, and provides market sizing and forecasts for the European market. Regional breakdowns include UK, France, Germany, Spain, Italy, Benelux, Nordics, and Rest of Europe. The study also provides m...

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  6. 06 Nov 2013  |  Europe  |  Market Research

    Europe Web Conferencing Services Market

    Collaborative Workspaces Drive Growth of Web Conferencing

    This research study presents an analysis of the Web Conferencing Services Market in Europe. The study discusses key market trends, drivers, and restraints, and provides market sizing and forecasts for the European market. Regional breakdowns include UK, France, Germany, Spain, Italy, Benelux, Nordics, and Rest of Europe. The study also provides mar...

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  7. 30 Oct 2013  |  North America  |  Market Research

    Microsoft Lync: Market Impact and Growth Potential

    Transformational Force or a Market Byproduct

    Microsofts portfolio development and strategic direction have been in line with the greater momentum in the evolution of the enterprise communications industry. More important, the company has driven certain key aspects of this evolutionary process. This report evaluates the current competitive position of Microsoft Lync and discusses where Lync-b...

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  8. 22 Oct 2013  |  Europe  |  Market Research

    Ear to the Ground: BT and Dolby Bring High Quality Sound to Audio Conferencing

     

     

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  9. 18 Oct 2013  |  Latin America  |  Market Research

    The Latin American Unified Communications and Collaboration Solutions Market

    Nearing the Tipping Point of Large Scale UC Adoption

    The proliferation of IP-based communications infrastructure that boosted adoption of more advanced communications solutions is driving the unified communications (UC) and collaboration solutions market in Latin America. In this research service, Frost & Sullivan covers the principal drivers and restraints impacting the market and analyzes the solut...

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  10. 30 Aug 2013  |  Europe  |  Market Research

    Video Conferencing Infrastructure and Endpoints

    Market Outlook for EMEA

    Companies of all sizes are realising the benefits of adopting video conferencing solutions to reduce travel costs, increase worker productivity and collaboration, and further their green initiatives. Previously used mainly by senior executives, video conferencing is now finding broader adoption in all levels of the organisation. This market insight...

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    Special Price $1,125.00 save 25 %