Unified Communications and Collaboration (UCC) Market Research Reports

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

  1. 24 Dec 2015  |  Global  |  Market Research

    Conferencing Services MarketsGlobal Rollup

    Visual Collaboration Continues to Drive Industry Growth

    This market insight provides market sizing and forecasts for the global conferencing services market. The segments covered are: audio conferencing services, hosted web conferencing services, hosted video conferencing services, and managed video conferencing services. Market breakdown and forecasts are provided for North America, EMEA, Asia Pacific,...

  2. 25 Nov 2015  |  Asia Pacific  |  Market Research

    Asia-Pacific Conferencing Services Market - 2015 Update

    Mobility and Cloud Driving Adoption

    The research service analyzes current and future trends in the Asia-Pacific conferencing services market. The analysis is based on three service segments - audio, video, and web conferencing services. The study discusses the impact of various drivers and restraints on the market. It covers the competitive structure and provides market share analysi...

  3. 25 Nov 2015  |  North America  |  Market Research

    Enterprise Communications Platforms & Endpoints and Video Conferencing Markets in Latin America

    Vendors Tune their Growth Strategies for the Mid-Market

    The Latin American Enterprise Communications Platforms & Endpoints and Video Conferencing Markets exhibited a mild decrease in total revenues in 2014 due to the drop in average selling prices of Unified Communications software licenses, IP desktop phones, and video conferencing endpoints. This report will provide a detailed segmentation of the UC a...

  4. 29 Oct 2015  |  Asia Pacific  |  Market Research

    Session Initiation Protocol Trunking Adoption in Asia-Pacific

    Traditional Telephony Systems and Security Hinder SIP Adoption

    The SIP trunking services market in Asia-Pacific is warming up and creating opportunities for service providers, SBC vendors, and UC vendors. This study explores the market drivers and restraints, awareness levels, adoption levels, and availability of SIP trunks across the region. One chapter presents the go-to-market strategy adopted by various SI...

  5. 22 Oct 2015  |  Global  |  Market Research

    Global Audio Conferencing Endpoints Market

    Adoption of UC and Smarter Work Environments Boost Sales of Audio Conferencing Endpoints

    This study presents a market analysis of tabletop conference phones and installed audio conferencing systems. Tabletop conference phones are segmented as TDM, VoIP, and USB/Alternative connectivity endpoints. Installed audio conferencing endpoints are non-portable audio conferencing systems designed specifically for use in larger meetings rooms, an...

  6. 30 Sep 2015  |  Global  |  Market Research

    Changing Landscape in Audio Conferencing Endpoints Market

    Need for Smarter Work Environments Drives Demand for High-Quality Audio Conferencing Endpoints

    The study provides forecasts for the following product categories: tabletop VoIP, TDM, and USB/alternative connectivity endpoints, and installed audio conferencing endpoints. This analysis provides vendors and other market participants with valuable information to help them properly identify growth opportunities and develop sustainable growth strat...

  7. 23 Sep 2015  |  North America  |  Market Research

    North American Conferencing Services Market

    Visual Collaboration Continues to Ignite Growth in the North American Conferencing Services Market

    The global conferencing services market is in a state of rapid transition. The segments comprising the total market, including hosted audio, web and video conferencing, and managed video conferencing services will each experience varying growth rates over the next seven years. Total market growth will be boosted by high growth rates in emerging ser...

  8. 03 Jul 2015  |  Asia Pacific  |  Market Research

    Analysis of the Asia-Pacific SIP Phone Market

    SIP Phones will Drive the Next Wave of Growth for the Enterprise Communication Market

    This Market Insight lists growth drivers and restraints for the Asia-Pacific SIP phone market and provides revenue and unit shipment forecasts through 2020. It looks at regional trends that will affect adoption and analyzes growth opportunities. The study breaks down the unit shipment shares of top market participants and provides a competitive ana...

  9. 29 Jun 2015  |  Global  |  Market Research

    Global Video Conferencing Endpoints and InfrastructureMarket Update

    New Endpoints and Cloud Services Fuel Market Growth

    The enterprise video conferencing market is seeing accelerated demand driven by a focus on simplification, lower-prices, and an infusion of cloud services. The market returned to positive revenue growth in Q1 2015 signaling a turnaround. With the onset of consumerization, user needs have shifted greatly. Users fundamentally want three things - simp...

  10. 23 Jun 2015  |  Europe  |  Market Research

    EMEA Conferencing Services Market

    Need for Smarter and Cost-effective Collaboration Solutions Drives Growth

    This market analysis research provides market sizing, segmentation, and forecasts for conferencing/collaboration services in EMEA. The conferencing segments covered are: audio conferencing services, hosted web conferencing services, hosted video conferencing services, and managed video conferencing services. Country/sub-region breakouts are provide...