Unified Communications and Collaboration (UCC) Market Research Reports
Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more. New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.
As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.
The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.
Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.
Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:
Extensive back catalogue of research in the majority of UC&C market sectors, as follows:
- Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services, VoIP Access and SIP Trunking
- Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
- Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
- Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
- Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video
Comprehensive global coverage with local expertise in all major world regions
Experienced and expert team of analysts with decades of experience in the communications and collaboration industry
Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends
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28 Nov 2018  |  North America  |  Market Research
Communications Platforms as a Service Buyer’s Guide, 2018
Understanding the Diverse Competitors and Business Models in the CPaaS Market is Key to Choosing the Right Partner
Communications Platforms as a Service (CPaaS) is arguably one of the more disruptive innovations to affect the business communications market in the past five years. CPaaS solutions represent a significant departure from the way businesses of any size have become accustomed to purchasing and deploying communications. Their value proposition lies in...
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23 Nov 2018  |  North America  |  Market Research
Global Video Conferencing Endpoints and Infrastructure Market, Forecast to 2023
Mid-year 2018 Market Update
Software and cloud-centric solutions have driven the video conferencing industry to morph significantly. Companies that have innovated at a fast pace are growing while others are becoming less relevant. As video conferencing becomes an integral part of the digital transformation strategy, the user demand continues to expand. The impact of softwar...
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29 Jun 2018  |  North America  |  Market Research
How to Become a Successful UCaaS Provider
Tracking UCaaS Perceptions and Provider Selection Criteria in the U.S. Market
Forward-thinking businesses increasingly evaluate advanced cloud communications and collaboration solutions, including hosted IP telephony and unified communications-as-a-service (UCaaS), as part of their digital transformation initiatives. However, other priorities such as security and network reliability often supersede communications upgrade pro...
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12 Apr 2018  |  North America  |  Market Research
Cloud Communications Providers Boost Portfolios with Contact Center Solutions
An Overview of CCaaS Announcements Surrounding Enterprise Connect 2018
The powerful benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Market revenue in North America for hosted/cloud contact center solutions surpassed on-premises product revenue...
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09 Mar 2018  |  North America  |  Market Research
Growth Opportunities in the Global Conferencing Services Market, Forecast to 2023
Software-based Visual Collaboration Continues to Drive Growth
The global conferencing Services market experienced a growth of 4.6 percent and garnered revenues of $8.0 billion in 2016. The maturity of audio conferencing services combined with the growth of VoIP access at the expense of PSTN, and the shift from attended to automated audio conferencing compressed the demand for stand-alone audio conferencing wh...
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25 Jan 2018  |  North America  |  Market Research
Impact of the Star2Star and Blueface Merger
Strategic Implications for Star2Star, Blueface, Channel Partners and UCaaS Competitors
On January 3rd, 2017, Sarasota, FL-based Star2Star Communications merged with Dublin, Ireland-based Blueface to form an entity with a market value estimated at $500 million (representing a multiple of current revenues). The new entity’s legal name will be StarBlue; however, the two companies will continue to operate under their original brands in...
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25 Nov 2015  |  North America  |  Market Research
Enterprise Communications Platforms & Endpoints and Video Conferencing Markets in Latin America
Vendors Tune their Growth Strategies for the Mid-Market
The Latin American Enterprise Communications Platforms & Endpoints and Video Conferencing Markets exhibited a mild decrease in total revenues in 2014 due to the drop in average selling prices of Unified Communications software licenses, IP desktop phones, and video conferencing endpoints. This report will provide a detailed segmentation of the UC a...
$10,000.00
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23 Sep 2015  |  North America  |  Market Research
North American Conferencing Services Market
Visual Collaboration Continues to Ignite Growth in the North American Conferencing Services Market
The global conferencing services market is in a state of rapid transition. The segments comprising the total market, including hosted audio, web and video conferencing, and managed video conferencing services will each experience varying growth rates over the next seven years. Total market growth will be boosted by high growth rates in emerging ser...
$4,950.00
Special Price $3,712.50 save 25 %