Unified Communications and Collaboration (UCC) Market Research Reports

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

  1. 11 Jul 2024  |  Global  |  Market Research

    Growth Opportunities in the Global Professional Headsets Market, Forecast to 2030

    The Professional Headset Vendors Search for New Growth Opportunities as Market Transitions to Slow Growth

    The global professional headsets market is estimated to have reached $1.82 billion by the end of 2023, reflecting a decline of 13.2 percent over 2022 in terms of revenue. However, the unit shipment decline was much lesser than revenue, driven by relatively lower decline in unit shipment in PC USB and UCC segment. Headsets demand in 2023 was impa...

    $4,950.00
  2. 08 Jul 2024  |  Global  |  Market Research

    Audio Conferencing Endpoints Market, Global, 2024 2030

    The Adoption of Hybrid Working Models and Need to Optimize Employee Productivity are Driving Transformational Growth in Response to Organizations Investment in Return-to-Office Programs

    The audio conferencing endpoints market continues to evolve and remains a relevant segment for businesses seeking clearer, more reliable audio solutions for their meeting spaces. While the hybrid work model is unlikely to disappear overnight, organizations are considering return-to-office (RTO) programs with growing frequency. These programs usuall...

    $4,950.00
  3. 14 Jun 2024  |  Global  |  Tracker

    Global Video Conferencing Devices Market, Forecast to 2028

    Full CY 2023 Update

    The $3.25 billion global video conferencing devices market is undergoing seismic changes in the wake of massive work, workplace, and workforce transformation. Driven by the shift to remote work, video adoption saw hyper-growth during the pandemic years. The market is currently undergoing significant normalization, as it gets aligned with the new fu...

    $4,950.00
  4. 29 Feb 2024  |  Global  |  Market Research

    Global Desktop and Cordless Phone Market, Forecast to 2030

    Untapped Demand Among Key Employee Segments Drives Demand for New Desktop and Cordless Phones

    Over the years the office telephone has transformed organization's communication internally and externally. However, in today's digital age, organization's have a plethora of digital tools at their disposal for communicating. At the same time, organization's are faced with various challenges that are driving changes to communications, such as the...

    $4,950.00
  5. 30 Dec 2022  |  Global  |  Tracker

    Global Video Conferencing Devices Market, Forecast to 2027

    Q1-Q3 2022 Update

    The $3.58 billion global video conferencing devices market is undergoing seismic changes in the wake of massive work, workplace, and workforce transformation. Driven by the shift to remote work, video adoption saw hyper-growth during the pandemic years. The market is currently undergoing significant normalization, as it gets aligned with the new fu...

    $4,950.00

    Special Price $4,207.50 save 15 %

  6. 21 Jul 2022  |  Global  |  Market Research

    Growth Opportunities in the Global Tabletop Audio Conferencing Endpoints Market—Forecast to 2026

    Remote and Hybrid Work will Spur Growth in the New-Normal

    This study captures the market dynamics in the tabletop audio conferencing endpoints market, including the changing trends in the tabletop audio, the impact of the COVID-19 pandemic on the adoption of different types of endpoints, and the forecast of endpoint revenue and unit shipments until 2026. The report also discusses the trends, forecasts, an...

    $4,950.00
  7. 13 Jan 2022  |  Global  |  Market Research

    Growth Opportunities in UC Endpoint OPEX Models

    OPEX Models Aim to Disrupt Device Acquisition in the UC Market

    Several providers, including Microsoft, Zoom, Neat, and Crestron, announced OPEX programs focusing on multiple UC endpoints in 2020-21. This move reflects the intense and growing interest in the OPEX space, which has been fueled in part by the pandemic. However, OPEX, particularly leasing as a business model, has been in practice for several years,...

    $2,450.00

    Special Price $1,837.50 save 25 %

  8. 07 Jan 2022  |  Global  |  Market Research

    Hybrid Work Compels Businesses to Drive Equitable Meetings

    Technologies that Support Engagement and Interactivity Gain Prominence

    The pandemic was a great equalizer with everyone being remote. Mass adoption of video meetings, chat, virtual whiteboarding, and group messaging kept everyone productive and fully connected. Everyone had the same presence and an equal voice during video meetings. As people return to the office, there is a growing challenge of keeping the same level...

    $2,450.00

    Special Price $1,837.50 save 25 %

  9. 24 Dec 2021  |  Global  |  Tracker

    Global Video Conferencing Devices Market, Forecast to 2026

    2021 Market Size and Market Share Tracker

    2021 marked the beginning of the revival of meeting rooms and office spaces. As businesses prepare for the return to office, meeting rooms have seen growing technology investments to support hybrid work. Despite the headwinds from the impact of supply chain issues and component shortages which have triggered uneven sales cycles throughout 2021, the...

    $4,950.00

    Special Price $3,712.50 save 25 %

  10. 01 Apr 2021  |  Global  |  Market Research

    Blended Learning and Hybrid Work Power the Global Digital Collaboration Boards Market

    Future Growth Potential Enhanced by Emerging Use Cases

    After experiencing significant demand shocks on account of COVID-19 in H1 2020, the DCB market made significant progress in H2 2020, registering annual shipments of 1.8 million units with a YoY growth of 9 percent, primarily driven by the revival of demand in the education sector. Despite the slowdown, the pandemic paved the way for the tremendous ...

    $4,950.00

    Special Price $3,712.50 save 25 %