Unified Communications and Collaboration (UCC) Market Research Reports

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

  1. 14 Jun 2024  |  Global  |  Tracker

    Global Video Conferencing Devices Market, Forecast to 2028

    Full CY 2023 Update

    The $3.25 billion global video conferencing devices market is undergoing seismic changes in the wake of massive work, workplace, and workforce transformation. Driven by the shift to remote work, video adoption saw hyper-growth during the pandemic years. The market is currently undergoing significant normalization, as it gets aligned with the new fu...

    $4,950.00
  2. 30 May 2024  |  Global  |  Customer Research

    Growth Opportunities in the Enterprise Telephony Market, 2024

    Is the Future of Business Call Control On-Premises, Cloud, Hybrid or Mobile?

    Frost & Sullivan s 2024 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations priorities: Current communications and collaboration technology adoption rates and future adoption plans Demand for private branch exchange (PBX) and cloud/mobile PBX functionality Evolution of enterprise telepho...

    $4,950.00
  3. 17 May 2024  |  Global  |  Customer Research

    2024 UCC Buyers Perspectives

    Customer Needs for Agility and Flexibility will Drive Continued Market Growth

    Frost & Sullivan s 2024 information technology decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations priorities: Top technical challenges for IT/telecom departments Top non-technical challenges for IT/telecom departments Current unified communications and collaboration (UCC) technology a...

    $4,950.00
  4. 16 May 2023  |  Global  |  Customer Research

    Programmable Communications Outlook and Opportunities

    API Driven Communications Power Next Generation Customer and Employee Experiences

    Frost & Sullivan defines programmable communications as any service or solution that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications, business process or workflow automations. Through application programming interfaces (APIs), programmable communications expose c...

    $4,950.00
  5. 26 Apr 2023  |  Global  |  Customer Research

    Evaluating Demand for PBX Functionality and PSTN Connectivity

    Is the Future of Business Call Control Mobile?

    Frost & Sullivan’s 2023 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations’ priorities: • Current communications and collaboration technology adoption rates and future adoption plans • Demand for private branch exchange (PBX) and cloud/mobile PBX functionality • Evolution of enter...

    $4,950.00
  6. 30 Dec 2022  |  Global  |  Tracker

    Global Video Conferencing Devices Market, Forecast to 2027

    Q1-Q3 2022 Update

    The $3.58 billion global video conferencing devices market is undergoing seismic changes in the wake of massive work, workplace, and workforce transformation. Driven by the shift to remote work, video adoption saw hyper-growth during the pandemic years. The market is currently undergoing significant normalization, as it gets aligned with the new fu...

    $4,950.00
  7. 25 Mar 2022  |  North America  |  Customer Research

    2022 UCC Industry Predictions

    Transition to the Next Normal Requires Business Agility and Employees Equipped for Success

    Affects of the pandemic, particularly widespread remote work and work from home practices, will have lasting impact on how people work and the communications and collaboration tools they use. The year 2022 promises to be a year of transition as COVID-19 infection rates decline globally and as end user organizations of all sizes, industries and regi...

    $4,950.00
  8. 03 Mar 2022  |  Global  |  Customer Research

    Evaluating The Future of Cloud Communications Services in the Era of Hybrid Work

    The Enduring Importance of the PBX and the PSTN in UCaaS Enablement

    The COVID-19 pandemic accelerated certain work-style trends that have slowly been picking up steam over decades. The current massive shift to remote and hybrid work is the result of both recent health and safety measures and long-standing trends such as globalization and employee demand for work-life balance, which have given rise to increasingly d...

    $4,950.00
  9. 20 Jan 2022  |  Global  |  Customer Research

    Evolving the Role of Telecom Operators in the Global Cloud Communications Value Chain

    Telephony and Platform Integrations Drive Growth Opportunities for Advanced Connectivity Services

    Business communications have evolved over the years to include a plethora of new communications and collaborations tools, such as video meetings, team spaces, business short messaging services (SMS) and more. Many businesses have also moved their call control (private branch exchange (PBX)) and collaboration tools to the cloud and adopting advanced...

    $4,950.00
  10. 12 Jan 2022  |  North America  |  Customer Research

    Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Financial Services Industry

    Marketing, Sales, Product Management and Customer Care Must be Digitized to Boost Customer Value

    An important pillar of the global economy, the financial services industry is experiencing rapid and substantial transformation. Contact center, unified communications and collaboration technologies have risen in prominence as financial services institutions have needed to connect a workforce that is more widely distributed than ever before and ad...

    $4,950.00