Unified Communications and Collaboration (UCC) Market Research Reports

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

  1. 17 Oct 2022  |  North America  |  Market Research

    State of the Global Video Conferencing Devices Market—Forecast to 2027

    Post-pandemic Market Normalization and Economic Headwinds Put Brakes on Growth in 2022: Long-term Momentum for Video-First Enterprise will Continue

    The $3.85 billion global video conferencing devices market is undergoing seismic changes in the wake of massive work, workplace, and workforce transformation. Driven by the shift to remote work, video adoption saw hyper-growth during the pandemic years. The market is currently undergoing significant normalization, as it gets aligned with the new fu...

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  2. 28 Oct 2021  |  North America  |  Market Research

    Growth Opportunities in the Desktop and Cordless Phone Market, Forecast to 2027

    The COVID-19 Pandemic Impacted User Preferences for Communications Endpoints, Disrupting Desktop and Cordless Phone Sales

    The desktop and cordless phone market decreased by 19.0 percent in 2020 in terms of revenues to $2.79 billion, and by 16.7 percent in terms of unit shipment to 24.7 million. The pandemic, lockdowns, and work-from-home mandates have notably impacted the market in terms of demand, delivery, and potential installation of devices in customer sites. Man...

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  3. 03 Aug 2021  |  North America  |  Market Research

    Growth Opportunities in the Global Tabletop Audio Conferencing Endpoints Market, Forecast to 2025

    Hybrid Work and Need for Flexible Workspaces in the Return to the Office will Spur Adoption

    This study captures the market dynamics in the tabletop audio conferencing endpoints market, including the changing trends in the tabletop audio, the impact of the COVID-19 pandemic on the adoption of different types of endpoints, and the forecast of endpoint revenue and unit shipments until 2025. The report discusses the trends, forecasts, and mar...

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  4. 11 Mar 2021  |  North America  |  Market Research

    Top Predictions for the 2021 UCC Market

    Transforming a Crisis into an Opportunity

    Frost & Sullivan's Top Predictions for the 2021 UCC Market takes a deep look into the convergence of technological, economic, social and other macro trends to provide an over-arching perspective on our expectations for the changing nature of communications and collaboration. These perspectives are validated by the intersection of our supply and dem...

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  5. 01 Dec 2020  |  North America  |  Market Research

    Robust Adoption of Cloud Video and UCaaS will Continue to Drive the Global Tabletop Audio Conferencing Endpoints Market

    Customer Experience Driven by Rising Video and Multimedia Collaboration Creates Growth Opportunities for Tabletop Audio

    This study captures the market dynamics in the tabletop audio conferencing endpoints market, including the changing trends in the tabletop audio, the impact of the COVID-19 pandemic on the adoption of different types of endpoints as well as the forecast of endpoint revenue and unit shipments until 2026. The trends, forecast, and market shares have ...

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  6. 26 Feb 2020  |  North America  |  Market Research

    UCC Industry Trends to Watch, 2020

    The Foundation is Set for Rapid Advancement

    Frost & Sullivan’s 2020 UCC Industry Trends to Watch report delivers an over-arching perspective of technologies and business models, rather than specific applications or providers, that will be most influential in terms of development direction and evolving value propositions in the unified communications and collaboration (UCC) market. The in...

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  7. 31 Jan 2020  |  North America  |  Market Research

    Analysis of the Global Consumer Headphones Market

    Opportunities and Threats in a Dynamic Music, Sports , and Mono Bluetooth Landscape

    Consumer headphones have grown into a double-digit billion-dollar market over the last years, which generated revenue of almost USD 14.13 Billion in 2018. Apple-owned Beats Electronics, and Bose, have been leading the market. Harman has stood out for particular growth momentum over the last years. At the same time, the mono Bluetooth (BT) headset m...

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  8. 29 Nov 2019  |  North America  |  Market Research

    Growth Opportunities in the Global Audio Conferencing Endpoints Market, Forecast to 2025

    Audio Conferencing Endpoints will Remain Pivotal in Harnessing the Power of Huddle Rooms and Complementing Cloud Video Services

    Audio conferencing endpoints have served as a launch pad for the collaboration journey for every business. A variety of audio conferencing technologies, backed by multiple connectivity interfaces; and advanced features and functionality, are in use across offices. Meeting room technology choices primarily depend on the collaboration profile of the...

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  9. 23 Nov 2018  |  North America  |  Market Research

    Global Video Conferencing Endpoints and Infrastructure Market, Forecast to 2023

    Mid-year 2018 Market Update

    Software and cloud-centric solutions have driven the video conferencing industry to morph significantly. Companies that have innovated at a fast pace are growing while others are becoming less relevant. As video conferencing becomes an integral part of the digital transformation strategy, the user demand continues to expand. The impact of softwar...

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