Unified Communications and Collaboration (UCC)

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

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03 May 2007  |  North America

North American Telepresence Markets 

The year 2006 saw the revival of the North America telepresence industry after long years of little market penetration. Much of this revival is attributed to the fact that giant corporations such as Hewlett-Packard, Cisco and Polycom decided to enter the market. With a bright future ahead, Frost & Sullivan anticipates that this re-emerging market i...

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04 May 2007  |  Latin America

Latin American Telepresence Markets 

During 2006, the renewed interest for telepresence revolutionized the entire videoconferencing industry due to the fact that giant corporations such as Hewlett-Packard, Cisco and Polycom decided to enter the market. Most importantly, this widely publicized revival gave birth to the Latin American telepresence market, offering important revenue oppo...

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24 Sep 2007  |  Asia Pacific

Asia Pacific Web Conferencing Markets CY 2006 

2006 was a year of achievements for the Web Conferencing Industry in Asia Pacific. The industry saw very impressive growth in 2006 compared to 2005, making it all the more noticeable. The total market in 2006 was worth $49.4 million with on-premise software garnering a majority market share. Top markets in terms of revenue were Australia, Japan, Gr...

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The Asia Pacific videoconferencing endpoints market is recovering strongly from an anemic performance in 2005 and turns in stellar 2006 and 2007 results, growing robustly at 20.3 and 17.6 percent respectively. The revival of the market is attributed to the stronger capital expenses in ICT against the backdrop of sturdy economic growth and investmen...

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15 Jun 2009  |  North America

North American Audio Conferencing Service Markets

This strategic analysis is part of Frost & Sullivan’s continued coverage of the conferencing and collaboration marketplace. Within this analysis, Frost & Sullivan has identified industry challenges, market drivers, restraints, competitive landscape, revenues, market shares and key market trends, within the North American audio conferencing serv...

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30 Dec 2010  |  North America

North American Audio Conferencing Services Markets

North American Smartphones Market

This strategic analysis is part of Frost & Sullivan’s continued coverage of the conferencing and collaboration marketplace. Within this analysis, Frost & Sullivan has identified industry challenges, market drivers, restraints, competitive trends, revenues, market shares, and key market trends, within the North American audio conferencing services...

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21 Dec 2011  |  North America

Improving Patient Care with UC Technologies

The healthcare industry is the perfect target for unified communications and collaborative technologies (UC).  Not only does UC improve urgent care, but it also allows healthcare providers to be successful in implementing more effective electronic records systems and improving customer satisfaction.  Clearly, there is great potential for UC vendo...

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02 Jan 2013  |  North America

2012 North American CXO Investment Plans for Communications and Collaboration Applications

A Perspective on UCC Adoption and Benefits

The objective of this research service are to assess North American C-level executives attitudes and strategic plans regarding their personal and their organizations use of communications and collaboration products and services. In support of this primary objective, this research also measures awareness of communications and collaboration tools a...

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07 Jan 2013  |  North America

2012 North American CXO Investment Plans for Communications and Collaboration Infrastructure and Connectivity

A Perspective on UCC Infrastructure and Connectivity Evolution

Rapid technology evolution and the proliferation of unified communications and collaboration (UCC) tools are increasing the cost and complexity of deploying, managing, and upgrading the enterprise information and communications (ICT) infrastructure. Most businesses perceive their ICT infrastructure and IT operations as relatively ineffective in ena...

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08 Jan 2013  |  South Asia, Middle East & North Africa

Video Conferencing Endpoints and Infrastructure Market in India CY 2011

Infusion of Mobile and Cloud Collaboration Technologies Offers Opportunities for Market Penetration

The video conferencing market in India is showing signs of high growth due to the adoption of technologically advanced systems by large enterprises. This study covers the state of the video conferencing market in India, examining the ecosystem, growth drivers and restraints, and identifying the market, verticals, and subsegment trends. The study al...

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Showing 1-10 of 153