Unified Communications and Collaboration (UCC)

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

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15 Jan 2013  |  Asia Pacific

Asia-Pacific Unified Communications Market CY 2011

UC Market Driven by Growth in Video and IM/Presence

APAC UC market CY 2011 research offers an analysis of the regional UC demand across 14 Asia-Pacific markets. It analyses the market trends, vendor market performance, the vertical and horizontal market splits, go-to-market strategies, and major public customer wins. The UC market is segmented into enterprise telephony, IM/Presence, Email, Unified M...

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10 Sep 2013  |  Asia Pacific

Asia-Pacific Unified Communications Market CY 2012 Tracker

UC Market Growth to be Driven by Mobility and IM/presence

This APAC unified communications (UC) market tracker for calendar year (CY) 2012 offers an analysis of regional UC demand across 14 Asia-Pacific markets. It analyses market trends, vendor market performances, vertical and horizontal market splits, go-to market strategies, and major public customer wins. The UC market in this tracker is segmented in...

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16 Mar 2015  |  Asia Pacific

Asia-Pacific Unified Communications Market CY 2013

Unified-Communications-as-a-Service and Mobility Solutions to be Key Market Drivers

This unified communications (UC) market tracker for the calendar year (CY) 2013 offers an analysis of regional UC demand across 14 Asia-Pacific markets. It analyses market trends, vendors market performance, vertical and horizontal market splits, go-to market strategies, and major public customer wins. The UC market in this tracker is segmented in...

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23 Jan 2014  |  Asia Pacific

Asia-Pacific Enterprise Telephony Market H1 2013 Tracker

Will the Declining Enterprise Telephony Market Get Better?

This Asia-Pacific enterprise telephony market study analyses the market trends, vendor market performance, vertical and horizontal market splits, go-to-market strategies, and major public customer wins. The market is segmented into private branch exchange (PBX), key telephone system (KTS), WPBX, and IP PBX. This research is based on Frost & Sulliva...

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29 Jan 2013  |  Asia Pacific

Asia-Pacific Hosted Conferencing Services Market

Mobility and Cloud are Driving the Uptake of the Adoption

This research study contains the analysis of Asia-Pacific hosted conferencing services for 2011. It examines the drivers and restraints for growth, pricing, and technology trends. Three segments are covered in this study and they are audio, video, and Web conferencing services. The study also attempts to forecast the revenues in the market for the ...

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11 Jul 2013  |  Asia Pacific

APAC Enterprise Video Endpoints and Infrastructure Market 2013 Update

Future Growth Hinges on Innovative Solutions and Business Models

This research study contains the analysis of Asia-Pacific enterprise video market for 2012. It examines the drivers and restraints for growth, pricing, and technology trends. Two segments, video endpoints and video infrastructure, have been covered in this study. The study also attempts to forecast the revenue in the APAC market for the next seven ...

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17 Sep 2014  |  Asia Pacific

Analysis of the Asia-Pacific UC-as-a-Service Market

Cloud UC Services Will Drive the Market

This research service analyzes the Asia-Pacific unified communication-as-a-service market for 2013. It examines the drivers and restraints for growth, pricing, and technology trends. Hosted/cloud services and managed services in telephony, UC, collaboration, and contact center solutions are covered. The study also forecasts the market revenue for t...

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15 Feb 2013  |  Asia Pacific

Analysis of the Asia-Pacific Unified Communications  Services Market

Video and Mobility are Experiencing Robust Growth

This market research study is on the Asia-Pacific unified communications (UC) services market. Included are a market overview, drivers, restraints, forecasts, trends, and a competitive analysis. The market segments examined include professional services and application services. Included is a regional breakdown of the total market, which includes S...

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24 Sep 2007  |  Asia Pacific

Asia Pacific Web Conferencing Markets CY 2006 

2006 was a year of achievements for the Web Conferencing Industry in Asia Pacific. The industry saw very impressive growth in 2006 compared to 2005, making it all the more noticeable. The total market in 2006 was worth $49.4 million with on-premise software garnering a majority market share. Top markets in terms of revenue were Australia, Japan, Gr...

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The Asia Pacific videoconferencing endpoints market is recovering strongly from an anemic performance in 2005 and turns in stellar 2006 and 2007 results, growing robustly at 20.3 and 17.6 percent respectively. The revival of the market is attributed to the stronger capital expenses in ICT against the backdrop of sturdy economic growth and investmen...

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Showing 1-10 of 153