Unified Communications and Collaboration (UCC) Market Research Reports

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

  1. 22 Sep 2014  |  North America  |  Market Research

    Leveraging Video Conferencing to Improve Business Processes

    Key Verticals Can See Dramatic Benefits in Customer Service, Sales and Product Development

    Companies are increasingly using video conferencing for more than just meetings and virtual collaboration. A large percentage of organizations in the U.S. and Europe report that they do not fully understand the value of advanced communications such as video conferencing. Companies that DO understand the value of advanced communications tools like v...

    $1,500.00
  2. 17 Sep 2014  |  Asia Pacific  |  Market Research

    Analysis of the Asia-Pacific UC-as-a-Service Market

    Cloud UC Services Will Drive the Market

    This research service analyzes the Asia-Pacific unified communication-as-a-service market for 2013. It examines the drivers and restraints for growth, pricing, and technology trends. Hosted/cloud services and managed services in telephony, UC, collaboration, and contact center solutions are covered. The study also forecasts the market revenue for t...

    $15,000.00
  3. 10 Sep 2014  |  Latin America  |  Market Research

    Latin American Conferencing Services Market

    An Emerging Market with a High Growth Potential

    This study provides an in-depth analysis of the Latin American conferencing services market. The Latin American conferencing services market earned revenues of $71.8 million in 2013, showing growth of 33.8 percent in comparison to 2012. The market is expected to grow at a CAGR of 21.9 percent within the next 7 years, presenting considerable opportu...

    $4,950.00
  4. 10 Sep 2014  |  Europe  |  Market Research

    European Conferencing Services Market

    Mobility and Demand for Richer Collaboration Capabilities Drives Growth

    This market analysis research provides market sizing, segmentation, and forecasts for conferencing/collaboration services in Europe. The conferencing segments covered are: audio conferencing services, hosted web conferencing services, hosted video conferencing services, and managed video conferencing services. Country/sub-region breakouts are provi...

    $4,950.00
  5. 05 Sep 2014  |  North America  |  Market Research

    North American Conferencing Services Market

    Expanding User Base for Web and Video Conferencing Drives Growth

    This market research provides market sizing, segmentation, and forecasts for conferencing/collaboration services in North America. The segments covered are: audio conferencing services, hosted web conferencing services, hosted video conferencing services, and managed video conferencing services. The study also provides market shares for the leading...

    $4,950.00
  6. 20 Aug 2014  |  South Asia, Middle East & North Africa  |  Market Research

    Web Conferencing Services Market in India CY 2013

    Richer Modes of Conferencing are Driving the New Wave of Collaboration

    Web conferencing is expected to be the new way of collaboration as enterprises move from vanilla audio conferencing solutions to richer methods of collaboration with web conferencing. The market segment covered in this study is web conferencing. Verticals covered include government; information technology (IT) and IT-enabled services; banking, fina...

    $1,500.00
  7. 18 Aug 2014  |  Latin America  |  Market Research

    Videoconferencing Use in Tertiary Education in Latin America

    Adoption is Increasing to Meet Demands of Mobile and Remote Students

    In this market insight, Frost & Sullivan identifies main uses of videoconferencing in tertiary education in Latin America. It analyzes the environment and major market trends, and provides profiles and case studies from leading vendors. Universities and educational centersmostly private institutionshave been adopting videoconferencing as a servic...

    $1,500.00
  8. 17 Jul 2014  |  South Asia, Middle East & North Africa  |  Market Research

    Emerging Trends in Unified Communications Applications Market in India,CY 2013

    Improved User Productivity and Scalability Driving the UC Adoption

    This market insight provides the emerging trends in Unified Communications (UC) applications market in India for CY 2013. It analyses the market trends, technology trends, revenue analysis and competitive scenario. Increasing investments to optimize the communication infrastructure, desire to reduce travelling costs, SMB adoption of UC, and a shif...

    $1,500.00
  9. 03 Jul 2014  |  Latin America  |  Market Research

    Latin America Unified Communications and Collaboration Solutions Market

    New Ways of Working and Improved Global Economic Scenario Provide Opportunities for a Growing Market

    The proliferation of new technologies coupled with new business needs and increasingly remote workstations are driving the implementation of unified communications (UC) and collaboration solutions in Latin America. This research service analyses the main drivers and restraints influencing this market. The study provides actual information about mar...

    $6,950.00
  10. 03 Jul 2014  |  North America  |  Market Research

    Boosting Innovation and Creativity Through ICT

    Using Collaboration Tools to Harness the Power of Collective Innovation

    There is a tremendous capacity for innovation and creativity within any organization. However, most organizations lack the strategy and the tools necessary to effectively sort through the innovative ideas generated by the general worker population. USAA, a member-owned financial services firm, recognizes that any time the organization can reduce c...

    $1,500.00