Unified Communications and Collaboration (UCC)

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

  1. 29 Apr 2014  |  Global  |  Market Research

    Analysis of the Global Web Event Services Market

    A Fragmented Market Poised for Growth

    The global web events market is experiencing significant shifts with the emergence of self-service solutions and a greater focus on mobile and social webcasting. An increasing number of enterprises are using webinars and webcasts as business-critical communication tools. User demand is triggered by travel and time savings, the ongoing workplace tra...


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  2. 18 Apr 2014  |  North America  |  Customer Research

    Future of Cloud Computing Technologies in Enterprises in the United States and Europe

    Opportunities in the 5 Key Markets from a Customer Perspective

    The overall research objective is to measure the current use and future decision making-behavior toward IT technologies, specifically cloud computing. More than half of US and European respondents currently using cloud technologies find cloud computing technologies to be highly effective, which indicates that exposure to these technologies can lead...


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  3. 24 Mar 2014  |  Global  |  Market Research

    Global Video Conferencing Endpoints and Infrastructure MarketQ4 and Full Year 2013 Update

    Seismic Market Shifts Present New Opportunities

    2013 was another dismal year for revenue growth in the overall video conferencing endpoints and infrastructure market. While the top line is under pressure, user demand for endpoints has been growing at a steady pace. The video conferencing industry is undergoing seismic shifts as users demand ubiquitous video that is scalable, affordable, and easy...


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  4. 03 Mar 2014  |  Asia Pacific  |  Market Research

    Managed Unified Communications (UC) Services in Asia-Pacific

    The Next Wave of Growth in UC

    This market insight covers the managed UC services in the Asia-Pacific region. It includes an executive summary, market overview, and analysis of market participants as well as the analyst recommendations. Though the growth of UC has slowed down since 20092010, there is still demand. This demand, however, is not for the in-silo components of UC bu...


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  5. 17 Feb 2014  |  Europe  |  Market Research

    Video Conferencing for Healthcare

    Market Analysis and Case Studies from the Healthcare Industry

    Frost & Sullivan's on-going research into the video conferencing services market identified healthcare as one of the key vertical industries that will drive market growth. Video conferencing is transforming the provision of healthcare. Video conferencing and 'telemedicine' are on the healthcare road map of most governments in Europe. In this Market...


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  6. 17 Feb 2014  |  Latin America  |  Market Research

    Things to Consider before Offering Unified Communications as a Service (UCaaS) in Latin America

    What Carriers Need to Know

    Unified communications as a service (UCaaS) is gaining traction in the Latin American enterprise space. During 2013, a small number of carriers began going to market with UCaaS and achieved some client wins. Those already offering UCaaS claim that growth prospects are very good and are convinced that this is the path to follow. There is still much ...


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  7. 13 Feb 2014  |  Latin America  |  Market Research

    Unified Communications and Collaboration (UC&C) in the Cloud in Latin America

    Mobility and Video Drive UC&C in the Cloud

    The market for UC&C in the cloud in Latin America is driven by the proliferation of mobile devices, the rise in the small and medium businesses, the increased consideration for Web conferencing/video solutions, and the appearance of virtual machines. This research includes key stakeholder interviews and provides a qualitative analysis of the trends...


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  8. 05 Feb 2014  |  Asia Pacific  |  Market Research

    Analysis of the Enterprise Mobile Collaboration Services Market CY2013 in Asia-Pacific

    Mobile Messaging Uptake and Apps Surge Indicate Promise for a Fragmented Market

    This market insight includes an analysis of the enterprise mobile collaboration services market in the Asia-Pacific region. Market sizing and forecast are provided for Asia-Pacific in terms of unit shipment of services licenses. A detailed discussion of different unified communication (UC) vendors and service providers' service subscription plans a...


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  9. 31 Jan 2014  |  Asia Pacific  |  Market Research

    Analysis of Asia-Pacific Enterprise Mobile Collaboration Applications Market

    Disruptive Integrated Applications and New Partnerships Drive Growth

    This market insight includes analysis of the enterprise mobile collaboration applications market in the Asia-Pacific region. Market sizing and forecast is provided for Asia-Pacific in terms of unit shipment of licenses. Detailed discussion of different UC vendors' licensing models are provided. The competitive landscape is examined at a vendor leve...


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  10. 23 Jan 2014  |  Asia Pacific  |  Tracker

    Asia-Pacific Enterprise Telephony Market H1 2013 Tracker

    Will the Declining Enterprise Telephony Market Get Better?

    This Asia-Pacific enterprise telephony market study analyses the market trends, vendor market performance, vertical and horizontal market splits, go-to-market strategies, and major public customer wins. The market is segmented into private branch exchange (PBX), key telephone system (KTS), WPBX, and IP PBX. This research is based on Frost & Sulliva...


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